At a Glance
- Tasks: Provide a customer-focused concierge service in supported housing.
- Company: Trident Group has 60 years of experience supporting communities in the Midlands.
- Benefits: Enjoy 34 days annual leave, flexible working, and a day off for your birthday!
- Other info: This role offers opportunities for learning and development in a supportive environment.
- Why this job: Join a caring team making a real difference in people's lives every day.
- Qualifications: Reliability, strong communication skills, and a person-centred approach are essential.
The predicted salary is between 10483 - 14675 £ per year.
VRF119460
Concierge - Birmingham and Sandwell Supported Housing x2
£10483.20FTE
16 hours per week
Various hours across a range of shifts
Permanent
Closing date- 29/08/2025
About the role
To provide a front of house, customer focused concierge service. Following the principals of PIE and Trauma Informed practice.
Delivering a day-to-day concierge service across supported accommodation. Working in partnership with both internal and external teams.
Monday to Friday between 8pm-8am, Saturday 4pm-8am, Sunday 24 hours 8am to 8am Monday, occasional days
What you’ll be doing
Providing targeted and persistent ineligible service charge collection.
Monitoring and supporting site security, reception, administration, hygiene, laundry and cleanliness.
Carrying out emergency cleaning, H&S or Wellbeing checks on a rota basis.
Supporting tight void management and void turnaround.
Providing starter sign up for new licensees to enable emergency placement for service users (emergency beds and Domestic Abuse services only)
Who we’re looking for?
- Reliable and punctual
- Ability to maintain confidentiality
- Use of own initiative
- Flexible
- Creative
- Strong interpersonal skills
- Excellent communication skills
- High level of professional integrity
- Person centred approach
- Accurate
- Methodical
- The ability to work both autonomously and as part of a team
Why join us?
This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.
Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:
- Trustworthy
- Collaborative
- Accountable
- People Focused
- Caring in all we do
The benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days
- A day off for your birthday
- 4 days off when you move home
- Life assurance (3 x salary)
- Employee Assistance programme & wellbeing programme
- Flexible Working options
- Learning & Development opportunities
Who we are?
Trident Group has over 60 years’ experience of delivering homes, services and innovationfor up to8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than650 staff, works with volunteers and provides training places and apprenticeships for many more.
The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
How to apply?
If you think this role is a good fit for you, click apply and upload your CV!
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
We reserve the right to close this vacancy early should sufficient applications be received.
At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.
#J-18808-LjbffrConcierge, Supported Housing in Birmingham employer: Trident Group – UK
Trident Group is an exceptional employer that prioritises the well-being of its employees and the communities it serves. With a strong commitment to personal and professional development, employees enjoy generous benefits such as 34 days of annual leave, flexible working options, and a supportive work culture that values collaboration and inclusivity. Working in Birmingham and Sandwell, you will be part of a dedicated team making a meaningful impact in the lives of those in need, ensuring job satisfaction and pride in your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge, Supported Housing in Birmingham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Trident Group – UK.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Trident Group – UK!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Trident Group – UK, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Trident Group – UK or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Concierge, Supported Housing in Birmingham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Trident Group – UK:Before hitting send, make sure to tailor your application specifically to Trident Group – UK! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Trident Group – UK
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
