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- Tasks: Provide a customer-focused concierge service in supported housing.
- Company: Trident Group has 60 years of experience supporting communities in the Midlands.
- Benefits: Enjoy 34 days annual leave, flexible working, and a day off for your birthday!
- Why this job: Join a caring team making a real difference in people's lives every day.
- Qualifications: Reliability, strong communication skills, and a person-centred approach are essential.
- Other info: This role offers opportunities for learning and development in a supportive environment.
The predicted salary is between 10483 - 14675 £ per year.
VRF119460
Concierge – Birmingham and Sandwell Supported Housing x2
£10483.20FTE
16 hours per week
Various hours across a range of shifts
Permanent
Closing date- 29/08/2025
About the role
To provide a front of house, customer focused concierge service. Following the principals of PIE and Trauma Informed practice.
Delivering a day-to-day concierge service across supported accommodation. Working in partnership with both internal and external teams.
Monday to Friday between 8pm-8am, Saturday 4pm-8am, Sunday 24 hours 8am to 8am Monday, occasional days
What you’ll be doing
Providing targeted and persistent ineligible service charge collection.
Monitoring and supporting site security, reception, administration, hygiene, laundry and cleanliness.
Carrying out emergency cleaning, H&S or Wellbeing checks on a rota basis.
Supporting tight void management and void turnaround.
Providing starter sign up for new licensees to enable emergency placement for service users (emergency beds and Domestic Abuse services only)
Who we’re looking for?
- Reliable and punctual
- Ability to maintain confidentiality
- Use of own initiative
- Flexible
- Creative
- Strong interpersonal skills
- Excellent communication skills
- High level of professional integrity
- Person centred approach
- Accurate
- Methodical
- The ability to work both autonomously and as part of a team
Why join us?
This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.
Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:
- Trustworthy
- Collaborative
- Accountable
- People Focused
- Caring in all we do
The benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days
- A day off for your birthday
- 4 days off when you move home
- Life assurance (3 x salary)
- Employee Assistance programme & wellbeing programme
- Flexible Working options
- Learning & Development opportunities
Who we are?
Trident Group has over 60 years’ experience of delivering homes, services and innovationfor up to8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than650 staff, works with volunteers and provides training places and apprenticeships for many more.
The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
How to apply?
If you think this role is a good fit for you, click apply and upload your CV!
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
We reserve the right to close this vacancy early should sufficient applications be received.
At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.
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Concierge, Supported Housing employer: Trident Group – UK
Contact Detail:
Trident Group – UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge, Supported Housing
✨Tip Number 1
Familiarise yourself with the principles of Person-centred, Inclusive, and Empowering (PIE) and Trauma Informed practice. Understanding these concepts will not only help you in your role but also demonstrate to us that you are aligned with our values.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've effectively communicated and collaborated with diverse teams in previous roles. This will highlight your ability to work both autonomously and as part of a team.
✨Tip Number 3
Be ready to discuss your experience with maintaining confidentiality and handling sensitive information. This is crucial in a supported housing environment, and we want to see that you understand its importance.
✨Tip Number 4
Prepare to demonstrate your reliability and punctuality through specific examples from your past work experiences. We value these traits highly, especially in a role that requires flexibility across various shifts.
We think you need these skills to ace Concierge, Supported Housing
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Concierge position. Tailor your application to highlight how your skills and experiences align with what Trident Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and support roles. Emphasise your interpersonal skills and any experience you have with trauma-informed practices.
Write a Compelling Cover Letter: In your cover letter, express your passion for supporting communities and individuals. Mention specific examples of how you've demonstrated reliability, confidentiality, and a person-centred approach in previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Trident Group – UK
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a concierge in supported housing. Be prepared to discuss how your skills align with the specific tasks mentioned, such as site security and customer service.
✨Showcase Your Interpersonal Skills
Since this role requires strong interpersonal skills, think of examples from your past experiences where you've successfully communicated or collaborated with others. Highlight your ability to work both autonomously and as part of a team.
✨Demonstrate Flexibility and Initiative
The job requires flexibility in working hours and the ability to use your own initiative. Be ready to share instances where you've adapted to changing situations or taken the lead on a project without being prompted.
✨Emphasise Confidentiality and Integrity
Given the sensitive nature of the role, it's crucial to convey your understanding of confidentiality and professional integrity. Prepare to discuss how you have maintained these values in previous positions.
