Co-Operative Income Officer

We are seeking a proactive Income Officer to deliver a high‑quality housing service across Birmingham and Walsall, including supporting five housing co‑operatives. You will be responsible for maximising rental income, preventing arrears, and supporting tenants to sustain their tenancies, while delivering excellent customer service and working closely with co‑operative committees and partners.

What You’ll Be Doing

• Manage rent accounts, prevent arrears, and support income recovery.
• Carry out home visits and tenant engagement.
• Provide advice on welfare benefits and signpost support services.
• Liaise with DWP and Housing Benefit teams.
• Prepare and present court cases where necessary.
• Maintain accurate records and support performance reporting.
• Attend meetings, including up to four evening committee meetings monthly.

Who we’re looking for?

• Experience in housing, income recovery, and customer service.
• Knowledge of welfare benefits and social housing.
• Experience of court processes for arrears cases.
• Strong IT, communication, and organisational skills.
• Ability to work in a fast‑paced environment with diverse customers.
• Full UK driving licence and access to a vehicle.
• 5 GCSEs (including Maths & English).
• CIH Level 3 (desirable or willingness to work towards).

Why join us?

This is not just a ‘job’ – it’s the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People‑Focused
• Caring in all we do

The Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days.
• One day off for your birthday.
• Four days off when you move home.
• Life assurance (3× salary).
• Employee Assistance Programme & wellbeing programme.
• Flexible working options.
• Learning & Development opportunities.

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more. The Group consists of:

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance.
• Trident Reach, which is a registered care and support charity delivering trauma‑informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma‑informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. As a Disability Confident Committed Employer, we have committed to:

• Ensuring our recruitment process is inclusive and accessible.
• Communicating and promoting vacancies.
• Offering an interview to disabled people.
• Anticipating and providing reasonable adjustments as required.
• Supporting any existing employee who acquires a disability or long‑term health condition, enabling them to stay in work.
• At least one activity that will make a difference for disabled people.

Other Information

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check eligibility to work and live in the UK. Only applicants with an existing right to work in the UK will be considered. No visa sponsorship is offered. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS). We reserve the right to close this vacancy early should sufficient applications be received.