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- Tasks: Manage income recovery and support tenants in a customer-focused environment.
- Company: Dynamic social housing organisation committed to equality and inclusion.
- Benefits: 34 days annual leave, birthday off, flexible working, and professional development opportunities.
- Other info: Join a supportive team with a focus on continuous improvement and community impact.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: 3+ years in social housing income recovery and strong interpersonal skills.
The predicted salary is between 36209 - 36209 £ per year.
About the role
To support the Operations Manager - Income Services in delivering a high‑performing, customer‑focused income management service that maximises rental and service‑charge income, sustains tenancies, and ensures early and effective intervention. The Senior Income Officer will be responsible for actioning cases in a patch, act as a technical lead on complex cases, including schemes operating under protected licences and other non-secure tenure arrangements, supervise an Income Assistant, and oversee data collection and reporting to enable accurate monitoring of monthly rent‑collection performance.
What you’ll be doing
- Managing arrears cases where tenants have additional support needs, ensuring all actions are person‑centred, compliant, and in line with licence conditions.
- Monitoring income performance across supported schemes and identifying patterns, risks, and opportunities for intervention.
- Supporting the continuous improvement of processes relating to protected licences, including updating procedure documents, templates, case recording standards, and staff training.
- Monitor rent accounts proactively, ensuring prompt action on arrears and tenancy‑sustainment support.
- Carry out home visits and virtual appointments to prevent arrears and encourage positive payment behaviour.
- Manage complex or high‑risk cases, including those approaching legal action.
- Prepare and present court cases, ensuring compliance with pre‑action protocol and organisational procedures.
- Serve legal notices and authorise enforcement actions in line with delegated authority.
Who we’re looking for?
- 3+ years working in social housing income recovery.
- Experience preparing and presenting court cases.
- Prior responsibility for mentoring, coaching, or supervising staff (desirable for senior level).
- Experience working in a high‑volume, fast‑paced environment.
- Relevant professional qualification in housing (CIH level desirable).
- Strong understanding of social housing, arrears management and tenancy‑sustainment practice.
- Up‑to‑date knowledge of welfare benefits and income‑maximisation techniques.
- Confident using spreadsheets, CRM systems, and Microsoft applications.
- Strong interpersonal, negotiation, and decision‑making skills.
- Knowledge of legislation and regulatory requirements relating to income management.
- Ability to manage conflicting priorities and work independently.
- Reliability, integrity and accountability.
- Excellent communication skills.
- Accuracy, attention to detail, and methodical working.
- Ability to manage sensitive and complex cases with professionalism.
- Flexible and adaptable approach.
The benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days
- A day off for your birthday
- 4 days off when you move home
- Life assurance (3 x salary)
- Employee Assistance programme & wellbeing programme
- Flexible Working options
- Learning & Development opportunities
Equality, diversity, & inclusion
We celebrate Equality, Diversity, and Inclusion and as a trauma-informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
- Ensure our recruitment process is inclusive and accessible
- Communicating and promoting vacancies
- Offering an interview to disabled people
- Anticipating and providing reasonable adjustments as required
- Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- At least one activity that will make a difference for disabled people
Senior Income Officer in Birmingham employer: Trident Group – UK
Contact Detail:
Trident Group – UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Income Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Senior Income Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income management and tenancy-sustainment practices. Be ready to discuss your experience with complex cases and how you've successfully managed arrears in the past. We want to see that you can handle the pressure!
✨Tip Number 3
Showcase your interpersonal skills during interviews. Remember, this role is all about supporting tenants and working with a team. Share examples of how you've effectively communicated and negotiated in challenging situations to demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation. So, get your application in and let’s make it happen!
We think you need these skills to ace Senior Income Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Income Officer role. Highlight your experience in social housing income recovery and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Whether it’s improving rent collection rates or successfully managing complex cases, we love to see results!
Be Person-Centred: Since the role involves managing cases with additional support needs, emphasise your ability to work in a person-centred way. Share examples of how you've supported tenants and ensured compliance with licence conditions in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Trident Group – UK
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, arrears management, and tenancy-sustainment practices. Familiarise yourself with the latest legislation and regulatory requirements related to income management, as this will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complex cases or improved processes. Highlight your experience in preparing and presenting court cases, as well as any mentoring or supervisory roles you've held. This will demonstrate your capability and readiness for the Senior Income Officer position.
✨Be Person-Centred
Since the role involves managing cases with tenants who have additional support needs, be ready to discuss how you approach person-centred actions. Share examples of how you've ensured compliance while still being empathetic and supportive towards tenants, as this is crucial for the job.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team's current challenges, opportunities for professional development, or how they measure success in the income management service. It shows your interest in the role and helps you gauge if it's the right fit for you.