Home Ownership Officer in Birmingham

• Reference 170270
• Home Ownership Officer
• Holliday Street, Birmingham
• £32463.22 per annum plus £1680 car allowance
• 37.5 hours per week
• Closing date 22/07/2026

About the role

To deliver a high-quality, customer-focused home ownership service managing a portfolio of shared ownership and leasehold residents and homes.

The role includes Right to Buy/Right to Acquire, Rent & Service charge account management, Shared Ownership resales and staircasing administration, lease extensions and other leasehold administration.

Support consultation for major works and repairs, issuing invoices where necessary and estimates for service charges.

Carry out data collection and reporting to enable accurate monitoring of monthly performance.

• What you’ll be doing
• Manage a portfolio of shared ownership and leasehold properties, acting as the main point of contact for residents, including handling service charge disputes, lease breaches, ASB involving shared owners, and general enquiries.

Deliver excellent customer service and support colleagues in resolving complaints.

• Ensure compliance with leasehold legislation and maintain accurate and up-to-date records.

Carry out routine visits to home ownership schemes and estates, liaising closely with the Estates Services team to assess environmental standards, report and resolve communal maintenance issues, and support continuous improvement of shared spaces to enhance the overall resident experience.

• Manage Right to Buy, Voluntary Right to Buy, and Right to Acquire applications from initial enquiry through to completion.
• Manage shared ownership resales and staircasing transactions, including assessing applications and liaising with legal representatives.
• Work with the Finance Team to ensure service charges are accurately calculated, billed, and reconciled.
• Issue annual service charge estimates and statements, ensuring accuracy and compliance with legislation.
• Raise accounts for works on completion in line with financial procedures.
• Support the delivery of Section 20 consultation processes in line with statutory requirements and timescales.
• Monitor and take appropriate action on rent and service charge accounts in line with legislation and Income Recovery policies.
• Maintain detailed knowledge of welfare benefits, welfare reform, and income maximisation.
• Liaise with Housing Benefit, DWP, and partner agencies to resolve claims and secure income.
• Work with shared owners, leaseholders, and the Customer Engagement Team to ensure residents can influence services and participate in decision‑making relating to their homes and communities.

You will have

Experience

• 3+ years working in social housing specifically home ownership, RTB/RTA shared ownership.
• Experience working in a high‑volume, fast‑paced environment.

Education

• 5 GCSEs including Maths and English (or equivalent).
• Relevant professional qualification in housing (CIH level desirable).
• Knowledge
• Strong understanding of Home Ownership products including sales and income recovery.
• Confident using spreadsheets, CRM systems, and Microsoft applications.
• High level of numeracy and literacy.
• Able to interpret and analyse performance data.
• Strong interpersonal, negotiation, and decision‑making skills.
• Knowledge of legislation and regulatory requirements relating to home ownership management.
• Ability to manage conflicting priorities and work independently.
• The benefits
• 34 days annual leave, plus the option to purchase up to 5 additional days.
• A day off for your birthday.
• 4 days off when you move home.
• Life assurance (3 x salary).
• Employee Assistance programme & wellbeing programme.
• Flexible Working options.
• Learning & Development opportunities.
• Equal Opportunity Statement

We celebrate Equality, Diversity, and Inclusion.

As a trauma‑informed organisation, we continually strive to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to ensuring our recruitment process is inclusive and accessible, communicating and promoting vacancies, offering an interview to disabled people, anticipating and providing reasonable adjustments as required, supporting any existing employee who acquires a disability or long‑term health condition, enabling them to stay in work, and at least one activity that will make a difference for disabled people.

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