Trident Group in Birmingham is seeking a Complaints Investigator to independently investigate complex customer complaints, ensuring fairness and adherence to the Housing Ombudsman Code and Regulatory standards. You will drive improvements and embed learning across the organisation to enhance satisfaction and compliance.
You will contribute within the Customer Experience Team, handling high-risk cases, reviewing records, analysing TS measures, and delivering detailed reports and practical
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Complaints Investigator – Social Housing (Flexible Working) in Birmingham employer: Trident Group – UK
Trident Group is an exceptional employer dedicated to making a meaningful impact in the lives of male victims of domestic abuse. Located in Birmingham, we foster a supportive work culture that prioritises employee well-being and professional growth, offering comprehensive training and development opportunities. Join us to be part of a compassionate team that values your contributions and provides essential services to those in need.
