Co-Operative Services Manager in Birmingham

Holliday Street, Birmingham

37.5 hours per week

£39,980.65 per annum plus £1,680 car allowance

Permanent

About Trident Group

Trident Group is a long-established social housing and care provider, supporting people and communities across the Midlands. The Group delivers homes, support and opportunities for thousands of residents and service users across 3,500 homes, putting people and communities firmly at the heart of everything it does. With over 62 years of service and a strong social mission, Trident Group continues to evolve, strengthening governance, improving data quality and modernising the organisation to deliver higher-quality, customer-centred services.

About the Role

An exciting opportunity in the Homes & Communities department managing our co-operative team. The team provides a high-quality housing service to a portfolio of co-operative properties across Birmingham and Walsall in accordance with individual Housing Management Contracts. You will ensure a coordinated service delivery approach to identified housing management tasks associated with income management, allocations and lettings, breaches of tenancy, resident engagement and the recording of reports of repairs and maintenance jobs on the housing management system to deliver excellent customer service to residents. You will develop a positive working relationship with all Co-operative Committees, ensuring organisational representation at formal meetings when required which may include up to six evening meetings per month. The successful candidate will pro-actively work with colleagues across all Trident departments, in particular the Homes and Communities Department, Property Services and Finance to support the aims and objectives of the Co-operatives and identify opportunities to further develop the co-operatives in line with their vision and values such as sourcing additional training and increasing resident engagement and community development initiatives.

Key Responsibilities

• Take responsibility for coordinating the production and analysis of monthly reports and KPI’s
• Ensure that communication pathways between co-operatives and Trident are effective and efficient.
• Support maximisation of Income Collection and minimise void periods.
• To drive, motivate and inspire teams to deliver outstanding services, high customer satisfaction and consistent high performance.
• Identify and report on resident and community engagement and service improvements/outcomes
• Provide training/coaching where required
• Performance management of staff in line with the organisation’s policies, procedures.
• Create a supportive and participative environment within team.
• Manage and monitor performance and adherence to housing management policies and procedures.
• Regular contact with key internal and external customers.
• Chair/attend team meetings and/or external meetings necessary for fulfilment of role.
• Review formal agreements and discuss variations when required.
• Maintain all aspects of confidentiality and work in accordance with GDPR legislation.

About You

You will have considerable experience of working within the social housing sector. You will be passionate about social housing and enthusiastic for your own career development and that of your team. It is essential that you have good communication skills and a ‘can do’ approach to working positively with internal and external stakeholders and forging new partnerships to address key issues and achieve agreed outcomes. You will be a strong and motivated leader, able to work under your own initiative, organising your workload to meet goals and KPIs that are set. A working knowledge of legislation and the regulatory requirements. Experience of managing and leading a dispersed team to achieve high standards of performance.

Why join us?

Be part of a purpose-driven organisation with a strong social mission. Play a key role in a major transformation that will shape the future of Trident Group. Work in support of, and alongside teams dedicated to improving the lives of thousands of residents and service users across the Midlands. Although our services are place based, we are beginning our agile working journey and developing a highly collaborative culture with opportunities for professional and personal development. Join a forward-thinking organisation that encourages accountability and values innovation and creativity.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

As a Disability Confident Committed Employer ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people.

How to apply?

If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.