At a Glance
- Tasks: Maximise rental income, prevent arrears, and support tenants across Birmingham and Walsall.
- Company: Dynamic housing organisation committed to equality and community support.
- Benefits: 34 days annual leave, birthday off, flexible working, and learning opportunities.
- Other info: Join a supportive team with a focus on diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in housing, customer service, and knowledge of welfare benefits required.
The predicted salary is between 31418 - 31418 £ per year.
We are seeking a proactive Income Officer to deliver a high-quality housing service across Birmingham and Walsall, including supporting five housing co-operatives. You will be responsible for maximising rental income, preventing arrears, and supporting tenants to sustain their tenancies, while delivering excellent customer service and working closely with co-operative committees and partners.
What you’ll be doing:
- Manage rent accounts, prevent arrears, and support income recovery
- Carry out home visits and tenant engagement
- Provide advice on welfare benefits and signpost support services
- Liaise with DWP and Housing Benefit teams
- Prepare and present court cases where necessary
- Maintain accurate records and support performance reporting
- Attend meetings, including up to four evening committee meetings monthly
Who we’re looking for:
- Experience in housing, income recovery, and customer service
- Knowledge of welfare benefits and social housing
- Experience of court processes for arrears cases
- Strong IT, communication, and organisational skills
- Ability to work in a fast-paced environment with diverse customers
- Full UK driving licence and access to a vehicle
- 5 GCSEs (including Maths & English)
- CIH Level 3 (desirable or willingness to work towards)
The benefits:
- 34 days annual leave, plus the option to purchase up to 5 additional days
- A day off for your birthday
- 4 days off when you move home
- Life assurance (3 x salary)
- Employee Assistance programme & wellbeing programme
- Flexible Working options
- Learning & Development opportunities
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. A Disability Confident Committed Employer ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS).
Co-Operative Income Officer in Birmingham employer: Trident Group – UK
As a Co-Operative Income Officer at our Birmingham location, you will join a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 34 days of annual leave, flexible working options, and a commitment to equality and diversity, we empower our staff to thrive while making a meaningful impact in the community. Our focus on continuous learning and development ensures that you will have ample opportunities to enhance your skills and advance your career in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Co-Operative Income Officer in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trident Group – UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trident Group – UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Co-Operative Income Officer in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trident Group – UK:Your cover letter is your chance to shine! Tell us why you want to work at Trident Group – UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trident Group – UK!
How to prepare for a job interview at Trident Group – UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
