Assistant Director of Care & Support in Birmingham

We are seeking an experienced and dynamic Assistant Director of Care & Support to lead the strategic and operational delivery of our care and support services. You will work closely with the Executive Director of Operations to ensure financial control, budget management, and the provision of safe, high‑quality services. Your role will involve leading service improvement initiatives, upholding regulatory standards, and strengthening safeguarding measures to achieve excellent outcomes for clients and residents. Additionally, you will contribute to tender submissions, business development proposals and competitive bidding processes to secure new contracts and ensure sustainable growth.

Key Responsibilities

• Provide strong, visible leadership for the Care and Support directorate and contribute to the wider organization as a member of the Senior Leadership Team.
• Lead the delivery of high‑quality, person‑centred, safe, and inclusive services that meet the diverse needs of our residents and communities.
• Offer strategic leadership and expert advice to the Executive Team, Board, and Committees on all aspects of care and support delivery, quality, performance, safeguarding and regulatory compliance.
• Act as a key advisor on service development, commissioning, regulatory risk and quality assurance.
• Ensure robust quality assurance frameworks are in place to monitor service standards, outcomes and compliance with regulatory and contractual requirements.
• Champion a strong, resident‑centred culture where services are co‑designed and shaped around the needs, aspirations and lived experiences of residents.
• Develop and maintain strong, productive relationships with commissioners, local authorities, health partners and voluntary sector organisations.
• Take accountability for budget setting, financial control, forecasting and overall financial performance across all care and support services.

Experience and Qualifications

• Significant senior‑level experience within care and support, supported housing, health, social care or a related field.
• Proven experience of leading regulated services, including inspection processes and safeguarding governance.
• Substantial experience of managing large service budgets and commissioning or contract management arrangements.
• Degree or professional qualification in a relevant field (e.g. social care, health, housing, public services or management).
• Relevant professional membership (e.g. CIH, Skills for Care, Social Work England or equivalent) is desirable.

Skills and Competencies

• Strong, compassionate leadership skills with the ability to motivate, coach and develop high‑performing teams.
• Demonstrate strong commercial acumen, ensuring care and support services are financially sustainable and deliver value for money.
• Strategic thinker with excellent analytical, planning and problem‑solving skills.
• Excellent communication, influencing and stakeholder management abilities.
• Strong knowledge of care and support legislation, safeguarding frameworks and regulatory requirements.
• Experience of using performance data, quality frameworks and systems to drive improvement and outcomes.
• Values‑led approach aligned to our commitment to social purpose, inclusion and community impact.

Why join us?

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People focused
• Caring in all we do

The Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 × salary)
• Employee Assistance Programme & wellbeing programme
• Flexible working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of:

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS). We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside the above.