Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support housing services and manage day-to-day operations for customers in Sheltered Accommodation.
- Company: Join Trident Group, a leader in providing homes and support to vulnerable communities for over 60 years.
- Benefits: Enjoy 34 days annual leave, birthday leave, flexible working options, and a wellbeing programme.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with vulnerable clients and housing management is essential; strong communication skills are a must.
- Other info: We celebrate diversity and are committed to inclusive recruitment practices.
The predicted salary is between 22000 - 33000 £ per year.
We’re looking for people to provide housing service provision and day-to-day housing management services for our customers in Sheltered Accommodation. This includes working in partnership with both internal and external teams, to be accountable for monitoring and managing the service.
Key Responsibilities:
- Daily monitoring of lease and service level agreements with partner agencies
- Ensuring occupancy, rent collection and arrears targets are met through the lettings and refurbishment of properties
- Providing practical housing assistance and information to customers when entering the service and throughout their involvement with the service
- Adhering and assisting in the management of schemes allocations procedure
- Monitoring and meeting relevant health and safety standards in properties
- Monitoring both the delivery of reactive repairs and planned maintenance across the properties, ensuring it is of a high standard and is cost effective
- Promote and encourage a high level of customer involvement, consultation and communication relating to housing management policy formulation and service delivery
- Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within service, preparations of rooms and site inspections
- Monitoring and reducing issues of anti-social behaviour within services
- Clearly communicating tenants’ responsibilities and tenancy compliance
- Working with colleagues to maintain good link with the local neighbourhood
- Effectively interpreting financial information relating to rents, charges, and contracts
- Producing accurate and timely reports utilising strong IT skills and a good knowledge of Microsoft applications
The benefits:
- 34 days annual leave, plus the option to purchase up to 5 additional days
- Birthday leave
- New Home leave
- Life assurance (3 x salary)
- Employee Assistance programme
- Employee Wellbeing programme
- Flexible Working options
About You:
- Experience of working with a wide range of vulnerable clients
- Experience of keeping accurate and compliant records
- Experience of housing management duties
- Experience of liaison with agencies/partner organisations
- Reliable and punctual
- Ability to maintain confidentiality
- Use of initiative
- Flexible
- Creative
- Strong interpersonal skills
- Excellent communication skills
- High level of professional integrity
- Person-centred approach
- Accurate
- Methodical
- Lone working
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close to £190m.
The Group consists of:
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering trauma informed care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
Applying:
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert. All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
Intensive Housing Management Officer x 3 employer: Trident Group – UK
Contact Detail:
Trident Group – UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intensive Housing Management Officer x 3
✨Tip Number 1
Familiarise yourself with the specific housing management duties mentioned in the job description. Understanding the daily responsibilities, such as monitoring lease agreements and managing service delivery, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector or those who have experience working with vulnerable clients. Engaging with these individuals can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed relationships with partner agencies or handled challenging situations in previous roles. Being able to share these experiences will showcase your interpersonal skills and ability to work collaboratively.
✨Tip Number 4
Research Trident Group and their commitment to equality, diversity, and inclusion. Being knowledgeable about the organisation's values and initiatives will allow you to align your responses with their mission during the interview process.
We think you need these skills to ace Intensive Housing Management Officer x 3
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in housing management and working with vulnerable clients. Use specific examples that demonstrate your skills in communication, record-keeping, and collaboration with partner agencies.
Showcase Your Skills: Clearly outline your interpersonal skills and ability to maintain confidentiality. Mention any experience you have with IT applications, particularly Microsoft tools, as this is crucial for producing reports and managing information.
Address the Job Requirements: In your application, directly address the key responsibilities listed in the job description. For instance, discuss your experience with monitoring service agreements, managing occupancy, and handling anti-social behaviour.
Prepare Right to Work Documentation: Ensure you have your right to work documentation ready for the interview stage. This includes a valid passport or other relevant documents, as this will be required to verify your eligibility to work in the UK.
How to prepare for a job interview at Trident Group – UK
✨Showcase Your Experience with Vulnerable Clients
Make sure to highlight any previous experience you have working with vulnerable clients. Share specific examples of how you've provided support and assistance, as this role requires a person-centred approach.
✨Demonstrate Your Housing Management Knowledge
Familiarise yourself with housing management duties and be prepared to discuss your understanding of lease agreements, rent collection, and anti-social behaviour management. This will show that you are well-prepared for the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've successfully managed conflicts or improved service delivery, as these will be relevant to the job.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you’ve communicated with tenants, colleagues, and partner organisations in the past. Highlight your interpersonal skills and ability to maintain confidentiality.
