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- Tasks: Support individuals affected by domestic abuse through our helpline, providing guidance and crisis intervention.
- Company: Join Trident Group, a leading charity with over 60 years of experience in community support.
- Benefits: Enjoy 34 days annual leave, birthday leave, life assurance, and flexible working options.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Empathy, good listening skills, and knowledge of domestic violence issues are essential.
- Other info: Opportunities for learning and development, plus a commitment to equality and diversity.
The predicted salary is between 19700 - 29200 £ per year.
We are looking for a compassionate and proactive Domestic Abuse Helpline Advisor to join our team. In this role, you will provide crucial support and guidance to individuals affected by domestic abuse through our helpline. You will assess the needs of callers and offer appropriate advice and referrals while maintaining a calm, confidential, and non-judgmental approach.
Key Responsibilities/ Essential Skills and Experience
- Support individuals with life skills, to better manage their finances by reducing debt and increasing income.
- Signpost customers to relevant sources of support, for additional guidance and advice.
- Provide crisis intervention where necessary to prevent customer situations from escalating.
- Be fully aware of any issues that may affect customer well-being e.g. homelessness, domestic abuse, drug, and alcohol addiction.
- Provide a flexible service and where necessary work across all refuge sites.
- Always operate in a person-centred and professional manner.
- Work with customers to prepare them for their own homes and risk assess for any safety measures that will need to be in place.
- Competent in use of IT and DATA Systems, keeping files updated.
- Take referrals coming into refuge and complete DASH Risk Assessment – must have good knowledge of MARAC protocols and Safeguarding arrangements.
- Have good communication skills and update domestic abuse staff in relation to their referred cases.
- Respond to helpline calls and assess the needs of individuals affected by DVA.
- Offer guidance, emotional support, and information on available resources.
- Maintain confidentiality and build trust with callers.
- Ensure accurate record-keeping and follow-up support where necessary.
- Awareness of domestic violence and abuse issues.
- Ability to remain calm, resilient, and non-judgmental under pressure.
- Good organisational skills and basic ICT knowledge.
- Ability to work both independently and as part of a team.
- Commitment to supporting individuals affected by domestic abuse.
The benefits:
- 34 days annual leave, plus the option to purchase up to 5 additional days.
- Birthday leave.
- New Home leave.
- Life assurance (3 x salary).
- Employee Assistance programme.
- Employee Wellbeing programme.
- Flexible Working options.
About You
You will have sound knowledge and understanding of Domestic Violence and Abuse and the impact on the customer and their children. Good knowledge and understanding of how to apply for Universal Credit, do housing applications, support women with no recourse to public funds, work with professionals if a woman is applying for her Indefinite leave to remain, able to access Languages are everything for those with Language barriers and support with applying for grants once a customer is ready to move on. Familiar with other Services in the Birmingham area which can provide additional support for your customer, and you must be able to communicate and advocate effectively with other professionals on behalf of your customer. Must have good listening skills and have the ability to work in a trauma-informed way. Must be an empathetic individual who is able to feedback on traumatic experiences.
Domestic Abuse Helpline Advisor employer: Trident Group – UK
Contact Detail:
Trident Group – UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic Abuse Helpline Advisor
✨Tip Number 1
Familiarise yourself with local support services in Birmingham that assist individuals affected by domestic abuse. Knowing these resources will not only help you in your role but also demonstrate your commitment to the community during interviews.
✨Tip Number 2
Practice active listening skills, as they are crucial for this role. You can do this by engaging in conversations where you focus entirely on the speaker, which will prepare you for the empathetic communication required when handling helpline calls.
✨Tip Number 3
Gain a solid understanding of MARAC protocols and safeguarding arrangements. This knowledge is essential for assessing risks and providing appropriate support, and it will set you apart as a knowledgeable candidate.
✨Tip Number 4
Showcase your ability to work under pressure by sharing examples from past experiences where you maintained composure in challenging situations. This will highlight your resilience and suitability for the role.
We think you need these skills to ace Domestic Abuse Helpline Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Domestic Abuse Helpline Advisor. Emphasise your understanding of domestic violence issues, crisis intervention experience, and any relevant qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals affected by domestic abuse. Use specific examples from your past experiences to demonstrate your empathy, communication skills, and ability to work in a trauma-informed way.
Highlight Relevant Skills: In your application, clearly outline your competencies in areas such as risk assessment, knowledge of MARAC protocols, and familiarity with local support services. This will show that you are well-prepared for the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Trident Group – UK
✨Show Empathy and Understanding
As a Domestic Abuse Helpline Advisor, it's crucial to demonstrate your ability to empathise with callers. Share examples from your past experiences where you provided support to individuals in distress, highlighting your compassionate approach.
✨Familiarise Yourself with Relevant Protocols
Make sure you have a solid understanding of MARAC protocols and safeguarding arrangements. Be prepared to discuss how you would apply this knowledge in real-life scenarios during the interview.
✨Demonstrate Crisis Management Skills
Prepare to discuss situations where you've had to intervene in a crisis. Highlight your ability to remain calm under pressure and provide effective support, as this is a key aspect of the role.
✨Research Local Support Services
Familiarise yourself with other services available in Birmingham that can assist individuals affected by domestic abuse. Being able to signpost callers to additional resources will show your commitment to providing comprehensive support.
