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- Tasks: Support the Sales & Operations team with admin tasks, order management, and client engagement.
- Company: Join a dynamic team in Brighton focused on IT services and client satisfaction.
- Benefits: Enjoy up to 32 days holiday, wellbeing support, and discounts on Microsoft products.
- Why this job: Be part of a collaborative culture that values efficiency and client relationships.
- Qualifications: 1 year admin experience, Microsoft Office skills, and strong communication abilities required.
- Other info: Office-based role with a smart casual dress code and charity-focused Fridays.
The predicted salary is between 30000 - 42000 £ per year.
The Business Operations Assistant provides critical administrative support within the Sales & Operations team, enabling smooth client engagements, streamlined internal processes, and efficient management of client orders and purchasing. This role is essential in ensuring accuracy, timeliness, and quality across all administrative and operational tasks, directly supporting Relationship Managers (RMs), Internal Account Managers (IAMs), and technical teams.
Key Responsibilities
- Purchasing and Order Management: Raise purchase orders, negotiating with suppliers to secure competitive pricing. Source and specify IT hardware and software, ensuring optimal pricing and timely delivery. Manage back orders, including identifying and sourcing alternative suppliers as necessary.
- Reporting & Documentation: Run regular reports for clients and internal stakeholders. Create ad-hoc reports on request from Relationship Managers or Internal Account Managers. Respond effectively to proactive visit reports and recommendations provided by technical engineers.
- Mailbox Management: Manage the purchasing mailbox, promptly responding to internal and external enquiries. Mailbox cover for Relationship Managers and Internal Account Managers.
- Ticket & CRM Management: Manage tickets and boards within CRM software (ConnectWise), ensuring accuracy, completeness, and timely processing. Regularly update tickets with relevant client and order information to maintain transparency across internal teams.
Qualifications and Skills
- Essential: Minimum of 1 year of experience in an administrative role. Proficiency in Microsoft Office suite (Excel, Outlook, Word). Excellent telephone manner and communication skills. Strong organisational and administrative skills, with keen attention to detail.
- Desirable: Previous experience within IT services, purchasing, or finance administration. Familiarity with IT hardware/software procurement. Previous experience using CRM software (ConnectWise or similar).
What Success Looks Like in This Role
- Accurate and timely processing of client orders, tickets, and administrative tasks.
- Consistent demonstration of excellent client and internal communication.
- Effective management of purchasing and accounts processes, ensuring cost efficiencies and minimal delays.
- Proactive support provided to Relationship Managers and Internal Account Managers, improving overall operational efficiency and client satisfaction.
Benefits
- Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum, increasing one day per year of service, up to 32 days + bank holidays).
- Bupa Employee Assistance Programme (EAP) for employee and family wellbeing.
- Cycle to Work scheme.
- Microsoft Workplace Discount Program (up to 10% on Surface devices and 30% on Microsoft 365 subscriptions).
- Central office location 15 minutes from Brighton train station, easily accessible by public transport, and close to local amenities.
- Smart casual dress code, with charity-focused dress-down Fridays.
Business Operations Assistant in Brighton employer: Trident Computers (U.k.) Limited
Contact Detail:
Trident Computers (U.k.) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Assistant in Brighton
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, especially CRM systems like ConnectWise. Having a solid understanding of these platforms will not only boost your confidence during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Research the company’s operations and recent projects. Understanding their client engagement strategies and operational processes can give you valuable insights to discuss during your interview, showcasing your genuine interest in the role and the company.
✨Tip Number 3
Prepare examples from your past experience that highlight your organisational skills and attention to detail. Be ready to discuss how you've successfully managed administrative tasks or improved processes in previous roles, as this aligns closely with the responsibilities of the Business Operations Assistant.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insider knowledge about the company culture and expectations, which can be incredibly beneficial when tailoring your approach for the interview.
We think you need these skills to ace Business Operations Assistant in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in administrative roles, particularly focusing on skills like order management, reporting, and communication. Use keywords from the job description to align your application with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your organisational skills and attention to detail, as well as your ability to manage multiple tasks effectively.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, especially Excel, as well as any experience with CRM software. If you have previous experience in IT services or purchasing, make sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Business Operations Assistant role.
How to prepare for a job interview at Trident Computers (U.k.) Limited
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Business Operations Assistant. Familiarise yourself with tasks like purchasing, order management, and CRM software usage. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Skills
Highlight your proficiency in Microsoft Office, especially Excel, as well as your organisational skills. Prepare examples from your past experience that showcase your attention to detail and ability to manage multiple tasks effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the team dynamics, company culture, or specific challenges the Sales & Operations team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've successfully managed client interactions or internal communications in previous roles.
