Job Title: Internal Sales Administrator
Location: Office Based – Brighton
Driving License: A full UK driving license is required
Job Type: Permanent, Full-Time
Reports To: Chief Commercial Officer
About Us
At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day.
We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.
Benefits
Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance.
- 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.
- Access to Bupa Employee Assistance Programme (EAP) for you and your family.
- Cycle to Work scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.
- Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.
About the Role
The Internal Sales Administrator supports Relationship Managers by co-managing client accounts and delivering exceptional service. Acting as the primary daily point of contact for assigned clients, the role involves managing communications, addressing inquiries, and coordinating with internal teams to meet client expectations. The role aims to reduce the day-to-day workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation.
- Serve as a primary daily point of contact for clients, handling inquiries and requests.
- Work closely with Relationship Managers to co-manage client accounts and ensure client satisfaction.
- Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery.
- Assist in preparing proposals, raising quotations, and managing tenders.
- Proactively identify growth opportunities within existing accounts.
- Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets.
- Proactively manage complaints and escalations, working collaboratively with Relationship Managers, SLT and other internal teams to resolve issues efficiently.
About You
We're looking for an individual who demonstrates strong organisational and support skills, with a positive and professional approach to customer service, and the ability to manage multiple tasks in a busy environment. This position is well suited to someone looking to develop experience in account support, sales operations, or IT administration within an MSP environment
- Proven experience in business-to-business account management or customer-facing roles.
- Familiarity with IT products, services, and the technology landscape (preferred but not essential).
- Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and priorities.
- Independent Decision making. Utilise available tools, information, teams and resources to make informed decisions and demonstrate the ability to take the initiative.
- Communication Skills: Excellent verbal and written communication abilities to engage with clients, stakeholders and internal teams.
- Analytical Skills: Ability to assess client feedback, requests, and opportunities to provide actionable insights.
- Customer Service: A solution-oriented mindset and commitment to providing exceptional service.
Next Steps
If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting Internal Sales Administrator opportunity.
- Submit your application along with an up-to-date CV.
- Applications will be reviewed as they are received.
- Suitable candidates will be contacted to discuss the role further.
- Successful applicants will be invited to attend an interview.
- Employment offers will be subject to satisfactory pre-employment checks.
- Join a business committed to partnership, integrity, and creating lasting value.
Please note this role may be advertised under a different title than that used internally.
Internal Sales Administrator in Brighton employer: Trident Careers
At Trident, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in the vibrant city of Brighton. With generous benefits such as 33 days of annual leave, access to professional development resources, and a strong focus on employee wellbeing, we empower our team members to thrive both personally and professionally. Join us as a 1st Line Support Engineer and be part of a company that values your contributions and fosters a culture of growth and teamwork.
