At a Glance
- Tasks: Safely escort clients to activities, ensuring their comfort and wellbeing throughout the journey.
- Company: Join a caring organisation dedicated to supporting vulnerable individuals in the community.
- Benefits: Earn £12.85 per hour, enjoy 26 days holiday, and access a 24/7 support helpline.
- Other info: Flexible part-time role with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience and skills.
- Qualifications: Good communication skills and a calm, patient approach are essential.
The predicted salary is between 26600 - 26600 £ per year.
We have a great opportunity for a Passenger Assistant to join our team in Christchurch. Christchurch Connect is a purpose-built day service designed to provide enriching leisure and learning experiences through both individual and group-based activities. These sessions are tailored to promote choice, independence, and personal development, empowering individuals to build skills and engage in meaningful pursuits such as dance, drama, gardening, sport, photography, crafts, and community groups.
As a Passenger Assistant, you’ll play a vital part in delivering a safe, supportive, and efficient transport service for vulnerable clients. You’ll escort individuals from their homes to the day centre or other community-based activities, ensuring their comfort, safety, and wellbeing throughout the journey.
What you’ll do:
- Safely escort clients to and from services, using appropriate seating and safety equipment.
- Support risk assessments and adhere to all relevant policies and statutory requirements (e.g., Health & Safety, GDPR, Equality Act).
- Build positive relationships with drivers, colleagues, clients, families/carers, and BCP Passenger Transport staff.
- Administer first aid or emergency medication in line with care plans.
- Provide travel training to individuals, including walking and use of fleet or public transport.
- Work flexibly as needed to support service delivery.
What you need:
- Ability to follow care plans and risk assessments with attention to detail.
- Good communication skills, both written and verbal.
- Confident working independently and as part of a team.
- A calm, patient, and approachable manner.
- Competence in maintaining accurate paper and electronic records.
- NVQ Level 2 in Health and Social Care (desirable).
- Safeguarding Adults Training (desirable).
Part-time - 17.5 hours per week. We are NOT able to offer visa sponsorship for this type of role.
Who we are:
We provide high quality care and support to older people; people with physical and learning disabilities; people with mental health needs; dementia; carers and clients’ families. This extends to respite care for families and carers. We operate services across Bournemouth, Christchurch and Poole, ranging from Residential Homes, Day Services, Supported Living sites and Reablement Home Care.
What we offer:
- Competitive Hourly Rate: £12.85 per hour with opportunities for career progression.
- Generous Holiday Allowance: 26 days not including bank holidays (pro rata for part-time), rising to 29 with length of service.
- Employee Assistance Programme: We offer a confidential, free of charge, support network. This service offers a 24/7 helpline and vital wellbeing services to support you whilst at work.
- Occupational Sick Pay: We offer an enhanced occupational sick pay scheme from your very first day with us, ensuring you’re cared for when you need it most.
- Career Progression: excellent opportunities to develop and learn.
- Company Contributory Pension Scheme: we contribute 3%.
- Morebus Commuter Club: savings on bus travel across Bournemouth, Poole and Christchurch.
- Blue Light discount eligibility (superb discounts on travel, leisure, entertainment and more).
Passenger Assistant employer: Tricuro
At Christchurch Connect, we pride ourselves on being an exceptional employer dedicated to providing high-quality care and support in a nurturing environment. Our team enjoys a competitive hourly rate, generous holiday allowance, and robust career progression opportunities, all while making a meaningful impact in the lives of vulnerable individuals. With a strong focus on employee wellbeing through our Employee Assistance Programme and enhanced sick pay, we foster a supportive work culture that values each member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online groups related to care and support services. You never know who might have a lead on a Passenger Assistant role!
✨Tip Number 2
Practice your communication skills! Since you'll be working with vulnerable clients, being able to express yourself clearly and empathetically is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your passion for helping others! When you get the chance to chat with potential employers, share your experiences and why you want to be a Passenger Assistant. Authenticity goes a long way in making a great impression.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to showcase your personality and fit for the role.
We think you need these skills to ace Passenger Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Passenger Assistant. We want to see how you can contribute to our mission of providing enriching experiences for our clients.
Showcase Your Communication Skills:Since good communication is key in this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can express themselves well, both in writing and verbally.
Highlight Relevant Experience:If you've got experience in care or support roles, make sure to mention it! We’re looking for individuals who understand the importance of safety and wellbeing for vulnerable clients, so share any relevant stories or examples.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it’s super easy!
How to prepare for a job interview at Tricuro
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Assistant. Familiarise yourself with the key tasks like escorting clients safely and adhering to care plans. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Passenger Assistant, you'll need to communicate effectively with clients, families, and colleagues. Prepare examples of how you've successfully communicated in previous roles or situations. This could be anything from resolving conflicts to simply making someone feel comfortable during a journey.
✨Demonstrate Your Caring Nature
This role is all about supporting vulnerable individuals, so be ready to share your experiences that highlight your patience and empathy. Think of specific instances where you've gone above and beyond to ensure someone's comfort and wellbeing, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling emergencies or dealing with challenging behaviours. Practice your responses by thinking through potential situations and how you would handle them, ensuring you align your answers with the values of Christchurch Connect.
