Senior Sales Operations Manager, EMEA in London

Who We Are

At Tricentis, we’re redefining what’s possible in software testing and quality engineering. Our AI-driven, codeless, and continuous testing platform empowers enterprises to accelerate innovation, deliver higher-quality releases, and transform digital velocity at scale. Recognized as a global leader by Gartner, Forrester, and IDC, Tricentis partners with the world’s largest and most innovative companies. We’re a team of curious learners, ambitious achievers, and collaborative competitors who believe in constant growth—both for our customers and ourselves. If you’re motivated by challenges, feedback, and the pursuit of excellence, you’ll thrive here.

About the Role

As Senior Sales Operations Manager, you’ll report directly to the Head of EMEA Sales Operations and partner with sales executives to shape the company's go-to-market strategy and drive execution by providing data-driven insights and driving key programs. This is a highly visible, EMEA-wide role where your work will directly influence EMEA sales executives and company direction.

Responsibilities

• Make data-driven recommendations to improve sales productivity and performance.
• Collaborate with finance on building, testing, and revising sales productivity and capacity models according to internal and external business trends.
• Test various business assumptions including but not limited to conversion rate, pipeline generation, pipeline attribution, and bookings’ expectations.
• Participate in Go‑To‑Market strategy, building productivity and quota models according to strategic objectives.
• Build automated reports and dashboards that show trends and progress against business priorities.
• Collaborate with data visualization teams on producing actionable and accurate reporting that highlight business trends and inefficiencies.
• Seamlessly work with sales leaders to integrate KPI’s, Metrics that Matter, and analytical thinking into regular sales business reviews.
• Work directly with data integrity teams to identify data patterns and opportunities to improve reliability of data, retroactively and ongoing.
• Work cross‑functionally with key stakeholders to improve collaboration and overall business process.

Qualifications

• 5+ years of related work experience required, ideally in a publicly traded, or $100M+ ARR SaaS company.
• Experience working with field sales organizations, finance, accounting, planning and/or operations.
• Experience with data modeling and analysis.
• Microsoft Office Suite proficiency.
• Ability to self‑manage, scope, prioritize & communicate operational work deliverables.
• Clear, succinct, "value add" communication style that helps internal partners quickly understand your goals and the benefits of operational practices by linking them to business improvement.
• Ability to interface with all levels of employees, from Executive level to employee base.
• Experience working in a fast paced, complex, and dynamic environment.
• Experience working with system architects, Data Warehouse and BI developers, translating business requirements into technical language and ensuring effective QA / UAT of data solution delivery.
• Ability to manage multiple, concurrent projects and work independently and thrive in a fast‑paced, constantly changing environment.
• Strong customer service orientation, analytical and problem‑solving skills.
• BA or BS degree in Finance, Accounting, Operations, Statistics, Computer Sciences, or Information Systems.
• Preferred but not required: Big 4 Accounting Experience, MBA, CPA, Salesforce proficiency, PowerBI proficiency.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

Global Sanctions Compliance

We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.