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For Companies At a Glance
- Tasks: Maintain and service client equipment, ensuring minimal downtime and providing technical support.
- Company: Join Tricel, a family-run business with a legacy of innovation and sustainability since 1973.
- Benefits: Enjoy hands-on training, a supportive team environment, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values customer excellence and offers impactful solutions worldwide.
- Qualifications: Experience in mechanical or electrical engineering, with strong diagnostic and communication skills required.
- Other info: Full UK driving licence needed; training on service software will be provided.
The predicted salary is between 36000 - 60000 £ per year.
The Service Engineer will be responsible for servicing and maintaining the client's current equipment while advising solutions to optimize their production techniques. To provide service excellence to our customers, presenting the Company in the best possible way.
Responsibilities
- Carry out on-site maintenance of client's specialist equipment, including electrical and hydraulic-powered equipment, ensuring minimal downtime through on-site repair and maintenance.
- Attend site to install, service, and restore facilities in breakdown situations.
- Provide technical support and solutions to ensure efficient and reliable maintenance of clients' equipment, processes, and applications.
- Provide training to customer staff.
- Provide accurate and detailed job reports within the specified time.
- Conduct onsite product demonstrations.
- Perform any other duties as assigned by the Senior Management team.
Candidate Profile
- Good understanding of reactive repair and maintenance in a field-based capacity.
- Experience with spray machines, hydraulic pumps, mechanical engineering, electrical controls, petrol/diesel mechanics, or general engineering.
- Good knowledge of composites manufacturing equipment and hazardous material handling.
- Experience in hands-on product training.
- Excellent diagnostic skills.
- Clear and concise written and spoken communication skills.
- Ability to present written information in a structured and balanced way appropriate to the reader's needs.
- Good telephone manner.
- Ability to communicate effectively at all levels, dealing with clients from engineers to Directors.
- IT literate (training provided for our service software application).
- Full UK driving licence.
Service Engineer employer: TRICEL
Contact Detail:
TRICEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific equipment and technologies mentioned in the job description, such as spray machines and hydraulic pumps. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Tricel Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss your hands-on experience in product training and maintenance. Be ready to share specific examples of how you've successfully resolved technical issues or improved processes in previous roles.
✨Tip Number 4
Practice your communication skills, especially in explaining technical concepts clearly and concisely. Since the role involves interacting with clients at various levels, being able to tailor your communication style will set you apart.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Engineer position. Tailor your application to highlight relevant experience in servicing and maintaining equipment, as well as your ability to provide technical support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your hands-on experience with electrical and hydraulic-powered equipment, as well as any specific knowledge of composites manufacturing equipment. Mention any previous roles where you provided training or technical support.
Showcase Communication Skills: Since clear communication is essential for this role, ensure your application reflects your written and spoken communication skills. Use structured language and provide examples of how you've effectively communicated with clients or colleagues in past positions.
Tailor Your Application: Customise your CV and cover letter to align with Tricel Group's values and focus on Customer Excellence, Innovation, and Sustainability. Mention how your personal values and work ethic align with their growth strategy and commitment to service excellence.
How to prepare for a job interview at TRICEL
✨Showcase Your Technical Skills
Make sure to highlight your experience with electrical and hydraulic-powered equipment during the interview. Be prepared to discuss specific examples of how you've successfully carried out maintenance or repairs in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves providing technical support and solutions, be ready to share instances where you've diagnosed issues and implemented effective solutions. This will showcase your excellent diagnostic skills.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex technical concepts in a simple way, as you may need to train customer staff or present information to clients at various levels.
✨Prepare for Practical Scenarios
Expect to discuss real-life scenarios related to servicing and maintaining equipment. Think about how you would handle breakdown situations or conduct product demonstrations, as these are crucial aspects of the job.
