At a Glance
- Tasks: Gain hands-on experience in customer service and sales while supporting a dynamic team.
- Company: Join Tricel Weston, a global leader in innovative water solutions.
- Benefits: Enjoy 24 days annual leave, flexible benefits, and career development support.
- Other info: Be part of a supportive team with excellent growth opportunities.
- Why this job: Kickstart your career with a Customer Service Specialist qualification and real-world experience.
- Qualifications: GCSEs or equivalent, strong communication skills, and a positive attitude.
The predicted salary is between 18000 - 25000 £ per year.
Kickstart Your Career with Tricel Weston. Join us for an exciting opportunity to launch your career while achieving a Customer Service Specialist qualification. As part of our growing team, you’ll experience every stage of the customer journey and gain valuable skills to build a strong future in customer service and sales.
Why Choose Tricel Weston? Tricel is a global market leader in the manufacture and installation of large- and small-scale water storage tanks, fire sprinkler tanks and biofilters. With over 60 years’ experience, our manufacturing and distribution abilities allow us to provide our product solutions throughout the United Kingdom and worldwide. Our company ethos “Generations of Innovation” is built around three interlinking themes: Innovation, Quality and Heritage. At Tricel, the customer is at the heart of everything we do.
As a Customer Sales Apprentice, you’ll be a valued member of a supportive, fast-paced team where you can learn, grow, and thrive.
What You’ll Be Doing:
- Responding to customer enquiries
- Guiding customers through the sales process
- Preparing and processing orders
- Supporting dispatch and after-sales communications
- Building strong product and systems knowledge
- Working collaboratively with the internal and external sales
What We’re Looking For:
- GCSEs or equivalent Level 2 English and Maths (or willingness to achieve them)
- Strong communication and interpersonal skills
- Good IT skills
- Excellent attention to detail
- A positive approach to customer care
- Problem-solving skills
- Enthusiasm for working in a fast-paced team environment
Benefits At Tricel Weston:
- 24 days annual leave + bank holidays
- Flexi-benefits – option to increase annual leave
- Employee Assistance Programme – wellbeing support for you and your family
- Annual bonus scheme
- Company pension
- Full training and career development support
- Employee Recognition Scheme
- Christmas Voucher
Customer Service Apprentice employer: TRICEL
Tricel Weston is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work environment where you can kickstart your career as a Customer Service Apprentice. With comprehensive training, a focus on innovation, and a commitment to employee recognition, you'll enjoy a range of benefits including generous annual leave, a company pension, and an annual bonus scheme, all while being part of a global leader in water solutions located in the vibrant community of Weston-super-Mare.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know Tricel Weston before your interview! Research their products and values, especially their focus on customer care. This will help you show genuine interest and align your answers with their ethos.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. It’ll boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle challenges in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Service Apprentice role. Highlight your relevant skills and experiences that align with what we’re looking for, like strong communication and problem-solving abilities.
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We love seeing candidates who are excited about the opportunity to learn and grow within our team at Tricel Weston.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see why you’d be a great fit for our fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at TRICEL
✨Know the Company Inside Out
Before your interview, take some time to research Tricel Weston. Understand their products, values, and what makes them a leader in the industry. This will not only impress your interviewers but also help you tailor your answers to show how you align with their ethos of 'Innovation, Quality, and Heritage'.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully communicated with others, whether in school projects or part-time jobs, to demonstrate your interpersonal skills.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer. Think about your problem-solving approach and be ready to share specific examples. This shows that you can think on your feet and are prepared for the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for growth within the company. This shows your enthusiasm for the role and helps you gauge if Tricel Weston is the right fit for you.
