At a Glance
- Tasks: Lead a dynamic client support team while enhancing customer experiences and service standards.
- Company: A fast-growing company focused on client success and team development.
- Benefits: Competitive salary, 26 days holiday, life cover, and free parking.
- Other info: Great opportunities for long-term career development in a purpose-driven organisation.
- Why this job: Make a real impact in a key leadership role during exciting growth.
- Qualifications: Experience in B2B environments and strong leadership skills.
The predicted salary is between 34000 - 36000 £ per year.
We’re looking for a hands-on Client Support Team Leader to support and develop a small but experienced client-facing team while remaining closely involved in day-to-day customer delivery. This is a broad, visible role where you’ll lead from the front, supporting clients directly while helping the wider team work more effectively and consistently. The business is continuing to evolve, so this role would suit someone who enjoys improving processes, creating structure, and helping raise service standards without losing the personal approach clients value.
You’ll work closely with both operational and commercial teams to help strengthen client relationships, improve the overall customer experience, and support long-term account growth.
What You’ll Be Doing- Managing a portfolio of key clients, acting as a senior point of contact and handling complex service issues and escalations.
- Leading and supporting a small client services team, setting clear priorities, service standards, and ways of working.
- Balancing hands-on client delivery with team leadership, helping move the function from reactive support to a more proactive, customer success-led approach.
- Introducing and embedding practical processes, SLAs, prioritisation frameworks, and consistent use of service tools.
- Working closely with commercial and delivery teams to improve client retention, share customer insights, and identify opportunities to add value.
- Capturing and feeding back customer sentiment, trends, and recurring issues to help shape service improvements.
- Proven experience in a fast-growing or scaling B2B environment.
- Comfortable combining hands-on client work with people leadership.
- Experience improving or implementing service processes, workflows, or structures.
- Confident using CRM, ticketing systems, and workflow tools.
- Experienced in managing service delivery for complex clients against SLAs.
- Strong collaborator with sales, account management, or customer success teams.
- Experience onboarding customers and managing ongoing service relationships.
- Pragmatic, organised, and delivery-focused.
- Confident communicator with both clients and internal stakeholders.
- Commercially aware with an understanding of retention and long-term value.
- Motivated by working in a purpose-driven, evolving organisation.
- A key leadership role during an important phase of growth.
- The opportunity to make a genuine impact on service delivery and team development.
- A varied role combining people leadership, client management, and operational improvement.
- Long-term development opportunities within a growing business.
- 26 days holiday plus bank holidays, increasing with service.
- On site free parking.
- Life cover benefits.
Client Support Team Leader in Plymouth employer: Tribus People Recruitment
Join a dynamic and evolving company in Exeter as a Client Support Team Leader, where you will play a pivotal role in enhancing client relationships and driving team performance. With a strong focus on personal development, you will benefit from long-term growth opportunities, a supportive work culture, and a generous holiday allowance, all while making a meaningful impact on service delivery. Enjoy the perks of free on-site parking and life cover benefits in a collaborative environment that values both client satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Team Leader in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client support. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've improved processes or handled complex client issues in the past. We want to see your hands-on experience shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. We love seeing candidates who are proactive and genuinely interested in the role.
We think you need these skills to ace Client Support Team Leader in Plymouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client support and team leadership. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Showcase Your Leadership Style:In your application, let us know how you lead teams and improve processes. We’re looking for someone who can balance hands-on client work with effective team management, so share examples of how you've done this in the past.
Highlight Your Problem-Solving Skills:Since the role involves handling complex service issues, make sure to include specific instances where you've successfully resolved challenges. We love seeing candidates who can think on their feet and come up with practical solutions!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Tribus People Recruitment
✨Know Your Clients
Before the interview, research the company's key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience aligns with the role of Client Support Team Leader.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific situations where you improved processes or service standards, as this is crucial for the role. Be ready to discuss your approach to balancing hands-on client work with team leadership.
✨Demonstrate Problem-Solving Abilities
Think of complex service issues you've handled before and be prepared to discuss them. Show how you approached these challenges and what the outcomes were. This will illustrate your capability to manage escalations effectively.
✨Emphasise Collaboration
Since the role involves working closely with operational and commercial teams, prepare to talk about your experiences collaborating with different departments. Share how you’ve used customer insights to improve retention and add value, showcasing your ability to strengthen client relationships.
