At a Glance
- Tasks: Lead a dynamic client services team while enhancing customer delivery and service standards.
- Company: Fast-growing B2B company focused on client success and team development.
- Benefits: Competitive salary, 26 days holiday, life cover, and free parking.
- Other info: Great long-term development opportunities in a purpose-driven environment.
- Why this job: Make a real impact in a key leadership role during exciting growth.
- Qualifications: Experience in client management and improving service processes.
The predicted salary is between 35000 - 35000 € per year.
We’re looking for a hands-on Client Services Team Leader to support and develop a small but experienced client-facing team while remaining closely involved in day-to-day customer delivery. This is a broad, visible role where you’ll lead from the front, supporting clients directly while helping the wider team work more effectively and consistently. The business is continuing to evolve, so this role would suit someone who enjoys improving processes, creating structure, and helping raise service standards without losing the personal approach clients value.
You’ll work closely with both operational and commercial teams to help strengthen client relationships, improve the overall customer experience, and support long-term account growth.
What You’ll Be Doing
- Managing a portfolio of key clients, acting as a senior point of contact and handling complex service issues and escalations.
- Leading and supporting a small client services team, setting clear priorities, service standards, and ways of working.
- Balancing hands-on client delivery with team leadership, helping move the function from reactive support to a more proactive, customer success-led approach.
- Introducing and embedding practical processes, SLAs, prioritisation frameworks, and consistent use of service tools.
- Working closely with commercial and delivery teams to improve client retention, share customer insights, and identify opportunities to add value.
- Capturing and feeding back customer sentiment, trends, and recurring issues to help shape service improvements.
About You
- Proven experience in a fast-growing or scaling B2B environment.
- Comfortable combining hands-on client work with people leadership.
- Experience improving or implementing service processes, workflows, or structures.
- Confident using CRM, ticketing systems, and workflow tools.
- Experienced in managing service delivery for complex clients against SLAs.
- Strong collaborator with sales, account management, or customer success teams.
- Experience onboarding customers and managing ongoing service relationships.
Personal Attributes
- Pragmatic, organised, and delivery-focused.
- Confident communicator with both clients and internal stakeholders.
- Commercially aware with an understanding of retention and long-term value.
- Motivated by working in a purpose-driven, evolving organisation.
Why You’d Love This Role
- A key leadership role during an important phase of growth.
- The opportunity to make a genuine impact on service delivery and team development.
- A varied role combining people leadership, client management, and operational improvement.
- Long-term development opportunities within a growing business.
- 26 days holiday plus bank holidays, increasing with service.
- On site free parking.
- Life cover benefits.
Client Services Team Leader in Plymouth employer: Tribus People Recruitment
Join a dynamic and evolving company in Exeter as a Client Services Team Leader, where you will play a pivotal role in enhancing client relationships and driving team performance. With a strong focus on personal development, you will benefit from long-term growth opportunities, a supportive work culture, and a generous holiday allowance, all while making a meaningful impact on service delivery. Enjoy the perks of free on-site parking and life cover benefits in a collaborative environment that values both client satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Leader in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their client service approach and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in making an impact.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've improved processes or led teams in the past. This will demonstrate that you’re not just a hands-on leader but also someone who can drive change and enhance service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Services Team Leader in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Services Team Leader role. Highlight your hands-on client work and leadership experience, as we want to see how you can lead our team while delivering top-notch service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving processes and enhancing client relationships. Share specific examples of how you've made a difference in previous roles, as we love seeing real impact.
Showcase Your Communication Skills:As a Client Services Team Leader, you'll need to communicate effectively with both clients and internal teams. Make sure your application showcases your confident communication style, whether it's through your writing or by sharing relevant experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Tribus People Recruitment
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can lead a team that effectively supports these clients.
✨Showcase Your Leadership Style
Be ready to discuss your approach to team leadership. Share specific examples of how you've successfully managed teams in the past, especially in fast-paced environments. Highlight your ability to balance hands-on client work with leading a team.
✨Emphasise Process Improvement
Prepare to talk about any experience you have in improving service processes or implementing new workflows. Think of concrete examples where your initiatives led to better client satisfaction or operational efficiency.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. Since this role involves liaising with both clients and internal teams, showcasing your communication skills during the interview is crucial. Be prepared to discuss how you handle complex service issues and escalations.
