At a Glance
- Tasks: Lead a dynamic client services team while enhancing customer delivery and service standards.
- Company: Join a fast-growing company focused on client success and team development.
- Benefits: Enjoy 26 days holiday, free parking, life cover, and career growth opportunities.
- Other info: A varied role with opportunities for personal and professional development.
- Why this job: Make a real impact in a key leadership role during an exciting growth phase.
- Qualifications: Experience in B2B environments and strong leadership skills required.
The predicted salary is between 35000 - 35000 € per year.
We’re looking for a hands-on Client Services Team Leader to support and develop a small but experienced client-facing team while remaining closely involved in day-to-day customer delivery. This is a broad, visible role where you’ll lead from the front, supporting clients directly while helping the wider team work more effectively and consistently. The business is continuing to evolve, so this role would suit someone who enjoys improving processes, creating structure, and helping raise service standards without losing the personal approach clients value. You’ll work closely with both operational and commercial teams to help strengthen client relationships, improve the overall customer experience, and support long-term account growth.
What You’ll Be Doing
- Managing a portfolio of key clients, acting as a senior point of contact and handling complex service issues and escalations.
- Leading and supporting a small client services team, setting clear priorities, service standards, and ways of working.
- Balancing hands-on client delivery with team leadership, helping move the function from reactive support to a more proactive, customer success-led approach.
- Introducing and embedding practical processes, SLAs, prioritisation frameworks, and consistent use of service tools.
- Working closely with commercial and delivery teams to improve client retention, share customer insights, and identify opportunities to add value.
- Capturing and feeding back customer sentiment, trends, and recurring issues to help shape service improvements.
About You
- Proven experience in a fast-growing or scaling B2B environment.
- Comfortable combining hands-on client work with people leadership.
- Experience improving or implementing service processes, workflows, or structures.
- Confident using CRM, ticketing systems, and workflow tools.
- Experienced in managing service delivery for complex clients against SLAs.
- Strong collaborator with sales, account management, or customer success teams.
- Experience onboarding customers and managing ongoing service relationships.
Personal Attributes
- Pragmatic, organised, and delivery-focused.
- Confident communicator with both clients and internal stakeholders.
- Commercially aware with an understanding of retention and long-term value.
- Motivated by working in a purpose-driven, evolving organisation.
Why You’d Love This Role
- A key leadership role during an important phase of growth.
- The opportunity to make a genuine impact on service delivery and team development.
- A varied role combining people leadership, client management, and operational improvement.
- Long-term development opportunities within a growing business.
- 26 days holiday plus bank holidays, increasing with service.
- On site free parking.
- Life cover benefits.
Client Services Team Leader in Exeter employer: Tribus People Recruitment
Join a dynamic and evolving company in Exeter as a Client Services Team Leader, where you will play a pivotal role in enhancing client relationships and driving team performance. With a strong focus on personal development, you will benefit from long-term growth opportunities, a supportive work culture, and a generous holiday allowance, all while making a meaningful impact on service delivery. Enjoy the perks of free on-site parking and life cover benefits in a purpose-driven environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Leader in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in client services and team leadership.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've improved processes or led teams in the past. We want to see how you can bring that hands-on approach to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Services Team Leader in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Team Leader role. Highlight your experience in managing client relationships and improving service processes, as these are key aspects of the job.
Showcase Your Leadership Skills:We want to see how you've led teams in the past. Share specific examples of how you've supported your team while also being hands-on with clients. This will show us you can balance both roles effectively.
Demonstrate Your Problem-Solving Abilities:Since the role involves handling complex service issues, include examples of challenges you've faced and how you resolved them. This will help us understand your approach to customer success and service delivery.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Tribus People Recruitment
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can lead a team that effectively supports these clients while improving service delivery.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach. Share specific examples of how you've successfully led teams in the past, especially in fast-paced environments. Highlight your ability to balance hands-on client work with team management, as this is crucial for the role.
✨Discuss Process Improvements
Prepare to talk about any experience you have in improving service processes or implementing new workflows. Think of concrete examples where you’ve introduced practical changes that enhanced client satisfaction or team efficiency.
✨Emphasise Collaboration Skills
Since the role involves working closely with various teams, be sure to highlight your collaboration skills. Share instances where you’ve successfully partnered with sales, account management, or customer success teams to drive client retention and enhance service delivery.
