At a Glance
- Tasks: Lead a dynamic client services team while enhancing customer experiences and driving growth.
- Company: Join a fast-growing, purpose-driven organisation focused on client success.
- Benefits: Enjoy 26 days holiday, professional development, and a chance to make a real impact.
- Other info: Great opportunities for long-term career development in a supportive environment.
- Why this job: Be a key player in shaping service delivery during an exciting growth phase.
- Qualifications: Experience in B2B environments and strong leadership skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
We’re looking for a hands-on Client Services Team Leader to support and develop a small but experienced client-facing team while remaining closely involved in day-to-day customer delivery. This is a broad, visible role where you’ll lead from the front, supporting clients directly while helping the wider team work more effectively and consistently. The business is continuing to evolve, so this role would suit someone who enjoys improving processes, creating structure, and helping raise service standards without losing the personal approach clients value. You’ll work closely with both operational and commercial teams to help strengthen client relationships, improve the overall customer experience, and support long-term account growth.
What You’ll Be Doing
- Managing a portfolio of key clients, acting as a senior point of contact and handling complex service issues and escalations
- Leading and supporting a small client services team, setting clear priorities, service standards, and ways of working
- Balancing hands‑on client delivery with team leadership, helping move the function from reactive support to a more proactive, customer success‑led approach
- Introducing and embedding practical processes, SLAs, prioritisation frameworks, and consistent use of service tools
- Working closely with commercial and delivery teams to improve client retention, share customer insights, and identify opportunities to add value
- Capturing and feeding back customer sentiment, trends, and recurring issues to help shape service improvements
About You
- Proven experience in a fast-growing or scaling B2B environment
- Comfortable combining hands‑on client work with people leadership
- Experience improving or implementing service processes, workflows, or structures
- Confident using CRM, ticketing systems, and workflow tools
- Experienced in managing service delivery for complex clients against SLAs
- Strong collaborator with sales, account management, or customer success teams
- Experience onboarding customers and managing ongoing service relationships
Personal Attributes
- Pragmatic, organised, and delivery-focused
- Confident communicator with both clients and internal stakeholders
- Commercially aware with an understanding of retention and long-term value
- Motivated by working in a purpose-driven, evolving organisation
Why You’d Love This Role
- A key leadership role during an important phase of growth
- The opportunity to make a genuine impact on service delivery and team development
- A varied role combining people leadership, client management, and operational improvement
- Long-term development opportunities within a growing business
- 26 days holiday plus bank holidays, increasing with service
Client Services Lead: Elevate Experience & Growth in Exeter employer: Tribus People Recruitment
Join a dynamic and purpose-driven organisation where your leadership will directly influence client satisfaction and team success. With a strong focus on employee growth, you will have the opportunity to shape service delivery while enjoying a supportive work culture that values collaboration and innovation. Located in a vibrant area, we offer competitive benefits including 26 days of holiday plus bank holidays, with additional leave accrued over time, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Lead: Elevate Experience & Growth in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Lead role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client management and team leadership. We suggest using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Showcase your hands-on experience! When discussing your past roles, highlight specific examples where you improved processes or enhanced client relationships. This will demonstrate that you’re not just a leader but also someone who gets stuck in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Services Lead: Elevate Experience & Growth in Exeter
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading teams and managing client relationships. We want to see how you've successfully balanced hands-on client work with team leadership in your previous roles.
Be Specific About Your Achievements:When detailing your past experiences, use specific examples that demonstrate your ability to improve processes and service standards. We love numbers and results, so don’t shy away from showcasing your successes!
Tailor Your Application:Take the time to tailor your application to our job description. We’re looking for someone who understands the nuances of client services and can bring a personal touch to their work, so make sure your application reflects that.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Tribus People Recruitment
✨Know Your Clients
Before the interview, research the company's key clients and their industries. Understanding their needs and challenges will help you demonstrate how your experience aligns with the role of managing a portfolio of key clients.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully led teams in the past. Be ready to discuss how you balance hands-on client work with team management, as this is crucial for the Client Services Lead role.
✨Emphasise Process Improvement
Think of specific instances where you've improved service processes or workflows. Be prepared to share these examples, as the company values someone who can introduce practical processes and enhance service standards.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. Since the role involves collaborating with various teams and communicating with clients, showcasing your communication skills during the interview will be key to making a positive impression.
