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For Companies At a Glance
- Tasks: Manage enterprise-level relationships and drive client success with measurable value.
- Company: Fast-scaling SaaS company with ambitious growth plans.
- Benefits: Competitive salary, commission, hybrid work, and wellbeing support.
- Why this job: Take ownership in a dynamic environment and make a real impact.
- Qualifications: Experience in SaaS customer success and strong stakeholder management skills.
- Other info: Clear progression opportunities as the company scales.
The predicted salary is between 45000 - 50000 £ per year.
We’re looking for an experienced Customer Success Manager to join a fast-scaling SaaS company. You’ll be managing complex, enterprise-level relationships, ensuring clients achieve measurable value from the platform while driving retention, renewals, and expansion. You’ll need to be ambitious, credible in front of senior stakeholders, and comfortable speaking the language of customer success: metrics, adoption, impact, and ROI. Someone who brings structure, can build and execute success plans, and thrives in a high-growth environment. If you’ve spent several years in SaaS customer success and can show how you’ve delivered results, this is your chance to take real ownership in a scaling business.
What You’ll Be Doing
- Own onboarding, training, and adoption for new clients
- Manage a portfolio of high-value SaaS accounts, focusing on retention and growth
- Build strong relationships with senior stakeholders, becoming their trusted advisor
- Create and deliver structured success plans with measurable KPIs
- Lead regular business reviews, presenting insights with clarity and confidence
- Identify upsell and expansion opportunities across accounts
- Collaborate cross-functionally with Sales, Product, and Marketing to maximise outcomes
What We’re Looking For
- Several years of SaaS customer success experience (essential)
- Proven track record in a start-up or scale-up environment
- Deep understanding of CSM frameworks, metrics, and best practices
- Commercially astute, with direct experience driving adoption, renewals, and expansion
- Excellent stakeholder management and presentation skills
- Structured, data-driven, and comfortable talking in terms of KPIs and ROI
- Ambitious and proactive, with the drive to succeed in a high-growth environment
Why You’ll Love This Role
- Join a high-performing, fast-moving SaaS team with real growth ambitions
- Autonomy and influence in how you manage and grow your accounts
- Hybrid working (1 day a week in London office)
- Competitive package with commission, pension, and wellbeing support
- Clear progression opportunities as the company continues to scale
If you’re a metrics-driven SaaS CSM with the experience, ambition, and credibility to make an impact—we’d love to hear from you.
Customer Success Manager employer: Tribus People Recruitment
Contact Detail:
Tribus People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your metrics and success stories. Be ready to discuss how you've driven adoption, retention, and expansion in previous roles. Show them you speak their language and can deliver results!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and goals. Use our website to find roles that excite you and match your experience. Tailor your approach to each company to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your SaaS experience and any metrics you've driven in previous roles. We want to see how you've made an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your experience aligns with our needs. Be sure to mention specific achievements that demonstrate your skills.
Showcase Your Metrics Knowledge: Since we’re all about metrics, make sure to include examples of how you've used data to drive adoption and retention in your past roles. We love candidates who can speak our language—metrics, KPIs, and ROI!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Tribus People Recruitment
✨Know Your Metrics
As a Customer Success Manager, you'll need to speak the language of metrics and KPIs fluently. Before the interview, brush up on key performance indicators relevant to customer success, such as adoption rates and ROI. Be ready to discuss how you've used these metrics in your previous roles to drive results.
✨Showcase Your Relationship-Building Skills
Building strong relationships with senior stakeholders is crucial. Prepare examples of how you've successfully managed complex client relationships in the past. Highlight specific instances where you became a trusted advisor and how that impacted retention and growth.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to create structured success plans. Think about challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Ambition
This role requires someone ambitious and proactive. During the interview, convey your passion for customer success and your drive to succeed in a high-growth environment. Share your career aspirations and how they align with the company's growth ambitions to show you're in it for the long haul.