At a Glance
- Tasks: Lead the team, drive sales, and ensure excellent customer service in a vibrant retail environment.
- Company: Join ellesse, a legendary Italian sportswear brand blending sport and style since 1959.
- Benefits: Enjoy 31 days holiday, health cash plan, staff discounts, and mental health support.
- Other info: Great opportunity for career growth in a fast-paced retail setting.
- Why this job: Be part of a dynamic team and inspire confidence through fashion and sport.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 26832 - 26832 £ per year.
Location: Caledonia Park, Gretna, DG16 5GG
Salary: £26,832.00 per annum, + Benefits
Benefits: 31 days holiday allowance including bank holiday entitlement, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Company Events, Staff Discounts, Mental Health Support
We are ellesse, an iconic Italian sportswear brand that has been shaping the worlds of sport and style since 1959. With a heritage rooted in tennis and ski, ellesse has become a global lifestyle brand recognised for its bold expression, authentic spirit, and fusion of sport and fashion. Our commitment is to inspire individuality and self-confidence through timeless design and contemporary style.
Position Overview: In this role, you will play a key part in driving the store’s sales and profitability while supporting the day to day running of the business. You will lead by example on the shop floor, providing leadership and guidance to the Retail Sales Assistants while delivering excellent customer service and maintaining high visual and operational standards. You will also be trusted with opening and closing the store, following all company procedures and ensuring the store operates safely and efficiently at all times.
Key Responsibilities:
- Demonstrate strong personal sales ability, leading by example to drive conversion and exceed store targets.
- Lead and motivate the team on the shop floor to maximise sales opportunities, deliver excellent customer service, and achieve KPIs.
- Open and close the store in line with company procedures, ensuring all operational and security processes are completed accurately.
- Assist in supervising Retail Sales Assistants to ensure prompt, professional, and efficient customer service.
- Merchandise products to company standards, maintaining a clean, organised, and visually appealing shop floor at all times.
- Process deliveries, stock transfers, and replenishment efficiently, ensuring accurate stock management and product availability.
- Oversee sales and inventory levels, identifying opportunities to improve stock flow and performance.
- Assist with the recruitment, training, and development of new and existing team members.
- Motivate and coach Retail Sales Assistants to enhance service quality and improve product knowledge.
- Handle customer feedback, queries, and complaints professionally and effectively.
- Support loss prevention through security procedures, stock monitoring, and the appropriate handling of damaged or faulty merchandise.
- Ensure the store is clean, safe, and compliant with all Health & Safety standards.
- Support the manager with day to day operational duties and overall store performance.
Key Attributes:
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Confident in leading shifts independently and making decisions in a fast paced retail environment.
- Strong organisational skills with the ability to prioritise workload effectively.
- Commercial awareness with the ability to analyse sales performance and identify opportunities.
- Passion for the ellesse brand and an understanding of current retail trends.
- Ability to work both independently and collaboratively as part of a team.
Retail Store Keyholder in Dumfries employer: Tribepost
At ellesse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and teamwork. Located in the picturesque Caledonia Park, our Retail Store Keyholder role comes with a competitive salary and a generous benefits package, including 31 days of holiday, health support, and opportunities for personal growth within a globally recognised brand. Join us to inspire confidence and style while enjoying a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Keyholder in Dumfries
✨Tip Number 1
Get to know the brand! Before your interview, dive into everything ellesse. Understand their heritage, values, and current trends. This will not only impress them but also help you connect your personal style with theirs.
✨Tip Number 2
Practice your sales pitch! As a keyholder, you'll need to demonstrate strong personal sales ability. Role-play with a friend or in front of the mirror to showcase how you'd lead the team and drive sales on the shop floor.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or handled a tough situation. Be ready to share these stories during your interview to highlight your capability to lead and inspire.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the store's performance, team dynamics, or upcoming events. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
We think you need these skills to ace Retail Store Keyholder in Dumfries
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for the ellesse brand shine through! Share why you’re excited about working with us and how our values resonate with you. This will help us see that you’re not just looking for any job, but you genuinely want to be part of our team.
Highlight Your Leadership Skills:As a Retail Store Keyholder, you'll be leading a team, so make sure to showcase your leadership experience in your application. Give examples of how you've motivated others or driven sales in previous roles. We want to know how you can inspire our team!
Be Specific About Your Achievements:Don’t just list your responsibilities; tell us about your achievements! Use numbers and specific examples to demonstrate how you’ve exceeded targets or improved customer service in past positions. This helps us understand the impact you can bring to our store.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. A well-organised application shows us that you can communicate effectively, which is key in retail!
How to prepare for a job interview at Tribepost
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into the ellesse brand. Understand its history, values, and current trends in sportswear. This will not only show your passion for the brand but also help you connect your personal style and experiences to what ellesse stands for.
✨Showcase Your Leadership Skills
As a Retail Store Keyholder, you'll be leading a team. Prepare examples of how you've successfully motivated and guided others in previous roles. Think about specific situations where you’ve driven sales or improved customer service, and be ready to share these stories during your interview.
✨Demonstrate Customer Service Excellence
Customer service is key in retail. Be prepared to discuss how you handle customer feedback, queries, and complaints. Share examples of how you've gone above and beyond to ensure customer satisfaction, as this will highlight your commitment to delivering excellent service.
✨Prepare for Operational Questions
Since you'll be responsible for opening and closing the store, expect questions about operational procedures and health & safety standards. Brush up on your knowledge of stock management and security processes, and be ready to explain how you would ensure the store runs smoothly and safely.
