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- Tasks: Provide expert remote guidance to resolve complex vehicle repair issues.
- Company: Join DEKRA Automotive, a global leader in technical services for Volkswagen Group.
- Benefits: Enjoy 25 days annual leave, private health insurance, and an EV salary sacrifice scheme.
- Why this job: Be part of a cutting-edge environment and influence the future of vehicle repair quality.
- Qualifications: Strong diagnostic skills and experience with electrical/electronic vehicle systems required.
- Other info: Ideal for experienced technicians seeking a non-workshop, knowledge-based role.
The predicted salary is between 37000 - 37000 £ per year.
Vehicle Diagnostics & Repair Specialist – Volkswagen Group
Vehicle Diagnostics & Repair Specialist – Volkswagen Group
Location: Volkswagen Group’s National Learning Centre, Wymbush
Salary: Up to £37,000 per annum, DOE
Contract: Permanent, Full time
Benefits: 25 days annual leave + bank holidays, Holiday buy/sell scheme, Private health insurance, Pension contributions, Eye test vouchers, EV salary sacrifice scheme, Employee Assistance Programme
Ready to step away from the tools but stay at the forefront of diagnostics and repair expertise?
Join the team that supports Volkswagen Group’s renowned Technical Support function and use your workshop knowledge to solve complex vehicle issues remotely.
You’ll be based at their state-of-the-art National Learning Centre in Wymbush, working for DEKRA Automotive – a global leader in technical services, operating in 50+ countries.
This is a unique opportunity to influence repairs across the national Retailer network, improve service quality, and shape future technical solutions across iconic brands like Audi, SEAT, Å koda, Volkswagen and VW Commercial Vehicles.
About the Role
We are recruiting a Repair Quality Specialist to provide high-level technical support for Volkswagen Group’s Authorised Repairer Workshops.
You’ll work as part of their Technical Support Team, helping to triage and resolve complex repair cases, especially in high-volume areas.
What You’ll Be Doing:
• Providing expert remote guidance to the Retailer network to help identify and resolve technical product issues.
• Supporting technicians and existing technical support teams using VW Group’s communication platforms.
• Using your workshop experience to identify patterns, reduce inbound contact volume, and improve case resolution quality.
• Championing process-driven solutions and quality standards across all contact points.
• Promoting DEKRA Automotive’s values in quality and environmental management.
About You:
This role is ideal for an experienced technician or master technician looking for a new challenge in a high-impact support role.
You will have:
• Strong diagnostic skills, especially with electrical/electronic vehicle systems.
• Broad repair experience and the ability to communicate complex technical issues clearly.
• Volkswagen Group Accredited Qualification (or higher) – highly desirable.
• Experience using Volkswagen Group Aftersales systems (ELSA & ODIS) – an advantage.
• Confidence in resolving technical concerns and warranty-related queries.
• Excellent written/verbal communication and MS Office skills.
• A detail-oriented, process-driven mindset.
• The ability to work independently and manage time effectively.
Why Join Us?
• Work at Volkswagen Group’s National Learning Centre – a cutting-edge environment.
• Step into a non-workshop, knowledge-based role where you still use your practical expertise every day.
• Become a key player in the future of repair quality and technical support.
If you’re ready to take your career in a new direction, click ‘APPLY’ now!
Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG
Company Reg No. – SC372990 | VAT Reg No. – GB986160980
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Vehicle Diagnostics & Repair Specialist - Volkswagen Group employer: Tribepost Ltd
Contact Detail:
Tribepost Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Diagnostics & Repair Specialist - Volkswagen Group
✨Tip Number 1
Familiarise yourself with Volkswagen Group's technical support systems, especially ELSA and ODIS. Understanding these platforms will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, particularly in explaining complex technical issues clearly. Since this role involves remote guidance, being able to convey information effectively is crucial for success.
✨Tip Number 3
Network with current or former employees of DEKRA Automotive or Volkswagen Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on the latest trends and technologies in vehicle diagnostics and repair. Showing that you are proactive about learning and adapting will set you apart as a candidate who is ready to contribute to the team.
We think you need these skills to ace Vehicle Diagnostics & Repair Specialist - Volkswagen Group
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your diagnostic skills and repair experience, especially with electrical/electronic vehicle systems. Use specific examples from your past roles that demonstrate your ability to communicate complex technical issues clearly.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Volkswagen Group. Mention how your workshop experience aligns with the responsibilities of providing expert remote guidance and improving service quality.
Highlight Relevant Qualifications: Clearly state your Volkswagen Group Accredited Qualification (or higher) in your application. If you have experience using Volkswagen Group Aftersales systems like ELSA & ODIS, make sure to include that as well.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is free of errors and clearly structured. You might also want to provide examples of how you've effectively communicated technical information in previous positions.
How to prepare for a job interview at Tribepost Ltd
✨Showcase Your Diagnostic Skills
Be prepared to discuss specific examples of complex vehicle issues you've resolved in the past. Highlight your strong diagnostic skills, especially with electrical and electronic systems, as this is crucial for the role.
✨Communicate Clearly
Since the role involves providing remote guidance, practice explaining technical concepts in a clear and concise manner. Use simple language to ensure that your communication is easily understood by technicians who may not have your level of expertise.
✨Familiarise Yourself with VW Systems
If you have experience with Volkswagen Group Aftersales systems like ELSA and ODIS, make sure to mention it. If not, do some research on these systems to show your willingness to learn and adapt.
✨Demonstrate a Process-Driven Mindset
Prepare to discuss how you approach problem-solving in a structured way. Share examples of how you've championed quality standards or process improvements in previous roles, as this aligns with the company's values.