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- Tasks: Support residents through home improvements and ensure their needs are met.
- Company: Join a leading company in sustainable building and energy efficiency.
- Benefits: Enjoy a competitive salary, car allowance, enhanced pension, and healthcare benefits.
- Why this job: Make a real difference in people's lives while promoting low-carbon technology.
- Qualifications: Customer service experience in construction and a full UK driving licence required.
- Other info: Be part of a diverse team committed to net-zero emissions and community well-being.
The predicted salary is between 21600 - 32400 £ per year.
Location: Chesterfield, S42 5T
Salary: £27,000 with a car allowance of £3,000 pa.
Contract: Full time, permanent.
Hours of Work: 8am – 5pm Mon – Thurs, 8am – 4.30pm Friday.
Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!
Sustainable Building Services is one of the UK’s largest providers of residential retrofitting for decarbonisation. We’re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low‑carbon technology. Each year, our work enhances the health, comfort, and well‑being of thousands of households. We’re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we’re making strides toward the UK’s goal of reaching net‑zero emissions!
We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer/resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for:
- Consulting and supporting residents prior to, during and after works to their homes.
- Identifying vulnerable tenants and any additional needs they might need accommodated.
- Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- Developing effective working relationships with residents, clients, sub‑contractors, site‑based personnel, local stakeholders, the local community, and the Customer Care department.
- Carrying out choice events, consultation events and individual consultation with residents regarding future work.
- Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Agreeing access arrangements with the resident and book appointments to enable the work to their home.
In order to be successful in this role you must have:
- A minimum of 1 year working in a customer facing role within the construction industry.
- A full UK Driving license.
- GCSE’s and above, or equivalent qualification.
- The ability to efficiently organise a fluctuating workload.
- Customer service skills alongside strong and effective communication skills.
- An understanding of H&S regulations and working practices relating to construction sites.
It would be great if you had:
- A basic understanding of retrofit.
Our Commitment to You: We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.
Ready to make a difference one home at a time? Apply now and help us lead the way in sustainable building and energy efficiency!
Tenant Liaison Officer employer: Tribepost Ltd
Contact Detail:
Tribepost Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research Sustainable Building Services and their projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us an edge and might even lead to insider tips about the role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and construction. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight your customer service experience and any relevant skills from the construction industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable building and how your background makes you a great fit for us. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Tenant Liaison Officer, communication is key. In your application, demonstrate your ability to connect with people. Whether it's through examples of past experiences or your writing style, let us see your strong communication skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Sustainable Building Services!
How to prepare for a job interview at Tribepost Ltd
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with Sustainable Building Services' mission, especially their focus on energy efficiency and decarbonisation. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with residents and stakeholders, be prepared to demonstrate your communication skills. Think of examples from your past experience where you successfully managed customer relationships or resolved conflicts. This will highlight your ability to connect with people effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like dealing with vulnerable tenants or managing access arrangements. Practise your responses to these scenarios, focusing on your problem-solving skills and empathy towards residents.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be involved in, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
