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- Tasks: Support customers and manage vehicle installations in a dynamic, fast-paced environment.
- Company: Join Adaptions Installation Company, a family-owned business dedicated to enhancing mobility for all.
- Benefits: Enjoy competitive salary, 23 days holiday, life insurance, and a pension scheme.
- Why this job: Make a real difference in people's lives while working in a rewarding and growing industry.
- Qualifications: Previous office administration experience and strong customer focus are essential.
- Other info: Full-time role with Monday to Friday hours, perfect for those seeking stability.
The predicted salary is between 24000 - 36000 £ per year.
Adaptions Installation Company are now recruiting for a Service and Installation Advisor!
Service and Installation Advisor
Location: Cardiff, CF3 2GA
Salary: Competitive, DOE + Excellent Benefits!
Contract: Full time, Permanent
Hours: Monday to Friday 09.00 am – 5.00 pm
Great Benefits: Auto Enrol Pension Scheme, 23 days holiday plus statutory (initially, increasing with service), Life Insurance, Employee Assistance Programme, Profit Related Pay
We are Adaptions Installation Company and we are recruiting!
Installing vehicle adaptations for people with disabilities or limited mobility, we are a group of family-owned companies on an exciting journey, with ambitious growth plans.
We are growing the range of products we offer and install that support our customers, and increasing the regions in which we operate.
AIC operates in a very niche and rewarding industry making independent mobility accessible to all, by adapting vehicles to suit each customer’s individual needs.
With a list of over two hundred adaptations that we install, and an ever-changing choice of vehicles available to customers, we offer a varied role and exciting challenges as we develop the way in which we install to keep up with market developments.
We now have a very exciting opportunity for a Service and Installation Advisor to join us and provide administrative support, liaise with our customers, suppliers and car dealerships and assist in the planning of vehicle installations!
We are looking for an energetic, enthusiastic, dynamic administrator, who is keen to work in a fast-paced environment, making a difference to people’s lives by improving their mobility.
In addition to this as our Service and Installation Advisor you will be responsible for:
- Meeting, greeting and looking after customers attending site.
- Responding to incoming calls and proactively dealing with customer queries etc.
- Ordering of parts for installations / Warranty / Repairs with clear communication to staff and customers to ensure delivery timescales and requirements are met
- Ensuring that all parts are received, stored and distributed to the fitters in good time
- Ensuring all relevant workshop paperwork is accurate, in line with company requirements
- Liaising with Managers and Dealers in preparation of pending work post demonstration
- Progressing work from confirming and placing orders for parts
- Booking installations and progressing these through the diary system, allocating mobile or workshops hours
- Administration and invoicing throughout to completion
- Addressing customer and dealer queries and utilising the assessor’s diary for leads
- Dealing with repairs and maintaining customer and dealer relationships
In order to be successful in this role it is essential that you have:
- Previous experience in office administration, alongside a strong customer focus.
- Previous motor trade experience would be an advantage
- Excellent professional telephone manner
- Excellent organisational skills
- Accurate – with good attention to detail
- The ability to deal effectively and professionally with internal and external customers
- The ability to work independently or as a member of a team
- Self-motivated
If you feel you have the necessary skills and experience to be successful in this role click on ‘APPLY‘ today!
Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG
Company Reg No. – SC372990 | VAT Reg No. – GB986160980
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Service and Installation Advisor employer: Tribepost Ltd
Contact Detail:
Tribepost Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Installation Advisor
✨Tip Number 1
Familiarise yourself with the specific adaptations and services offered by Adaptions Installation Company. Understanding their product range will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Adaptions Installation Company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your previous experience in office administration and customer service in detail. Think of specific examples where you've made a positive impact, as this will demonstrate your suitability for the fast-paced environment they describe.
✨Tip Number 4
Research the motor trade industry and current trends related to vehicle adaptations. Being knowledgeable about the market will help you stand out as a candidate who is proactive and well-informed.
We think you need these skills to ace Service and Installation Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service and Installation Advisor position. Tailor your application to highlight relevant experience and skills that match what Adaptions Installation Company is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous office administration experience, customer service skills, and any relevant motor trade experience. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that showcase your ability to handle customer queries, manage orders, and work in a fast-paced environment. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tribepost Ltd
✨Show Your Customer Focus
As a Service and Installation Advisor, you'll be interacting with customers regularly. Make sure to highlight your previous experience in customer service and how you've successfully handled queries or complaints in the past.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously, ensuring everything runs smoothly.
✨Familiarise Yourself with Vehicle Adaptations
Since the company focuses on vehicle adaptations for individuals with disabilities, it would be beneficial to research common adaptations and their purposes. This knowledge will show your genuine interest in the role and the industry.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready can demonstrate your enthusiasm for the position. Consider asking about the company's growth plans or how they measure success in the Service and Installation Advisor role.
