At a Glance
- Tasks: Drive workshop efficiency improvements and boost profitability across automotive retailers.
- Company: Join DEKRA Automotive Ltd, a leader in automotive consultancy.
- Benefits: Competitive salary, travel expenses covered, and opportunities for professional growth.
- Other info: Dynamic role with a focus on measurable success and career advancement.
- Why this job: Make a real impact on workshop operations while travelling and meeting new people.
- Qualifications: Experience in automotive aftersales and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Company: DEKRA Automotive Ltd
Employment type: Full-time employment
Location: Home-based, with coverage from the Midlands to South England (frequent travel and overnight stays required)
About the role
DEKRA Automotive Ltd is recruiting an experienced Aftersales Specialist Consultant to deliver a workshop efficiency improvement programme across an automotive NSC Retailer network. The role focuses on improving workshop profitability by strengthening resource utilisation, operational efficiency and service activity, with clear, measurable outcomes. You will be one of two consultants covering the UK, with your delivery footprint focused on the Midlands to the South of England.
What you will be doing
- Completing a structured Retailer diagnostic using defined questions and evidence gathering.
- Producing clear diagnostic summaries and an evidence-based gap analysis for management review.
- Agreeing priority actions with Retailer leadership and building practical, Retailer-specific action plans.
- Supporting operational improvements across booking, workshop control, preparation, and customer handover/collection processes.
- Providing targeted support to Retailers, adapting the support path based on diagnostic findings.
- Tracking progress against agreed measures and providing structured updates after each session, including escalation where performance drops or actions stall.
What we are looking for (essential)
- Strong experience in automotive aftersales / workshop operations within a Retailer environment (or equivalent network role).
- Proven ability to use performance data and operational insight to deliver improvement in workshop results (efficiency, utilisation, productivity, workflow control).
- Confident communicator who can influence at all levels (including Aftersales Managers, Workshop Controllers and Senior Leadership).
- Strong written communication and report quality, including clear session summaries and progress updates.
- Comfortable working independently and managing a travel-heavy role across a defined region.
- Experience supporting service marketing activity (planning, budgeting, activation and review).
- Understanding of booking-centre / call-centre processes and how they impact appointment conversion and workshop loading.
How success will be measured
You will be expected to deliver measurable improvement against programme measures such as:
- Workshop efficiency measures (utilisation, productivity, efficiency using agreed definitions).
- Diagnostic/workflow measures (lead time, first-time-fix, rework).
- Booking and Vehicle Health Check funnel performance where applicable.
A strong focus on return on investment for both the programme and participating Retailers is essential.
DEKRA Automotive Ltd offers a competitive package. Benefits and expenses policy details (including travel and overnight expenses) will be shared as part of the recruitment process.
How to apply
Please submit your CV highlighting your Aftersales experience and examples of measurable improvement you have delivered (include figures where possible).
Aftersales Specialist Consultant - Workshop Efficiency in Oxford employer: Tribepost Ltd
DEKRA Automotive Ltd is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As an Aftersales Specialist Consultant, you will enjoy the flexibility of a home-based role while travelling across the Midlands to South England, with opportunities to make a tangible impact on workshop efficiency and profitability. The company provides a competitive benefits package, including travel and overnight expenses, ensuring that your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Specialist Consultant - Workshop Efficiency in Oxford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DEKRA Automotive Ltd and their workshop efficiency programmes. Show them you’re not just another candidate; demonstrate your understanding of their goals and how your experience aligns with their needs.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in improving workshop operations. Use specific examples that highlight your ability to drive efficiency and profitability, as this is what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at DEKRA Automotive Ltd.
We think you need these skills to ace Aftersales Specialist Consultant - Workshop Efficiency in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Specialist Consultant role. Highlight your experience in automotive aftersales and any measurable improvements you've achieved. Use specific figures to back up your claims – we love a good number!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your CV and cover letter are clear and concise. We want to see how you can influence at all levels, so don’t shy away from showcasing your best examples of effective communication.
Be Specific About Your Experience:When detailing your past roles, focus on your experience with workshop operations and performance data. We’re looking for evidence of how you’ve improved efficiency and productivity, so be specific about your contributions and outcomes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tribepost Ltd
✨Know Your Numbers
Make sure you’re familiar with key performance metrics in workshop operations. Be ready to discuss how you've used data to drive improvements in efficiency and productivity. This will show that you understand the role's focus on measurable outcomes.
✨Tailor Your Approach
Research DEKRA Automotive Ltd and their specific challenges in the automotive aftersales sector. Prepare examples of how you've adapted your strategies to meet the unique needs of different retailers, demonstrating your flexibility and problem-solving skills.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. Since the role involves influencing various stakeholders, be prepared to showcase your communication style and how you can engage with Aftersales Managers and Senior Leadership effectively.
✨Showcase Your Independence
Since this role requires a lot of travel and self-management, share experiences where you successfully worked independently. Highlight how you’ve managed your time and resources to achieve results, which will reassure them of your ability to thrive in a home-based position.
