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- Tasks: Engage with healthcare providers and manage customer orders for unlicensed medicines.
- Company: Join BAP Pharma, a fast-growing and award-winning pharmaceutical company.
- Benefits: Enjoy private medical insurance, flexitime, and a competitive salary up to £32,000.
- Why this job: Be part of a dynamic team making a real difference in healthcare.
- Qualifications: Fluent in French with customer service experience and strong communication skills.
- Other info: Opportunities for growth in a supportive and inclusive work environment.
The predicted salary is between 28000 - 36000 £ per year.
Up to £32,000 subject to experience + bonus plan + benefits
BAP Pharma are recruiting for a Customer Engagement Specialist.
Location: Marlow, Buckinghamshire, SL7 1TB
Salary: Up to £32,000 subject to experience + bonus plan + benefits
Contract: Full time, Permanent
Benefits: Private medical insurance, Life insurance, Company pension, Competitive leave, Flexitime, Free on-site parking, Company sick pay, Referral programme and Wellness programme!
BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution.
We are now looking for experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story.
The Role
Fluent in French, the Customer Engagement Specialist will act as a trusted point of contact for healthcare providers, pharmacists, and international partners, supporting the processing of orders for unlicensed medicines supplied through Early Access and Managed Access Programs.
Key Responsibilities:
- Responding to enquiries within agreed SLAs and ensuring clear, professional communication.
- Process customer orders and quotations accurately from initial enquiry through to completion, ensuring compliance with all regulatory, regional, and internal requirements.
- Maintain accurate data and documentation throughout the order lifecycle and escalate compliance issues (e.g., complaints, excursions) as required.
- Build strong working relationships with internal teams such as Logistics, Quality, Regulatory, and Program Management to ensure smooth order progression.
- Support customer account setup, provide guidance on program-specific requirements, and proactively follow up when additional information is needed.
- Confidently use internal systems (e.g., SAP) and stay updated on SOPs, training modules, and process changes.
- Contribute to continuous improvement by sharing customer feedback and identifying opportunities to streamline processes and enhance the customer experience.
Skills & Experience:
- A level or equivalent.
- Advanced fluency in French language.
- Experience in customer service or customer-facing administrative roles.
- Strong written and verbal communication skills.
- Strong attention to detail and accuracy in data handling.
- Customer-centric mindset with a proactive and solution-focused approach.
- Ability to work independently and make sound decisions when required.
- Highly organised with strong time-management skills.
- Flexible and adaptable to changing customer and program needs.
- Previous experience in pharmaceuticals, healthcare, logistics or unlicensed medicines desirable but not essential.
BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles.
BAP Pharma – Promise delivered. Our people are results driven, tenacious and customer focused.
Customer Engagement Specialist in Marlow employer: Tribepost Ltd
Contact Detail:
Tribepost Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist in Marlow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at BAP Pharma. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Customer Engagement Specialist.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and your experience with unlicensed medicines. We want you to showcase your problem-solving skills and how you handle customer enquiries efficiently.
✨Tip Number 3
Show off your language skills! Since fluency in French is key for this role, be ready to demonstrate your proficiency during the interview. Maybe even throw in a few phrases to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exciting journey at BAP Pharma.
We think you need these skills to ace Customer Engagement Specialist in Marlow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our success story.
Tailor Your CV: Make sure your CV is tailored to the Customer Engagement Specialist role. Highlight relevant experience, especially in customer service or administrative roles, and don’t forget to mention your fluency in French!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your information logically so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with BAP Pharma!
How to prepare for a job interview at Tribepost Ltd
✨Know Your Stuff
Before the interview, make sure you understand BAP Pharma's mission and values. Familiarise yourself with their services, especially around customer engagement in the pharmaceutical sector. This will help you demonstrate your genuine interest and how you can contribute to their success.
✨Show Off Your Language Skills
Since fluency in French is a must for this role, be prepared to showcase your language skills during the interview. Practice answering common interview questions in French, as this will not only impress them but also show that you're ready to engage with their international partners.
✨Highlight Your Customer-Centric Approach
BAP Pharma values a customer-centric mindset, so come armed with examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to meet customer needs, and be ready to discuss these in detail.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about their continuous improvement initiatives or how they handle customer feedback. This shows that you're not just interested in the role, but also in contributing to the company's growth and success.
