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- Tasks: Support residents through home projects and ensure their needs are met.
- Company: Join a leading sustainable building services provider in the UK.
- Benefits: Enjoy a competitive salary, car allowance, and enhanced health benefits.
- Why this job: Make a real difference in people's lives while promoting energy efficiency.
- Qualifications: Customer service experience in construction and a full UK driving licence required.
- Other info: Be part of a diverse team committed to sustainability and equal opportunities.
The predicted salary is between 23000 - 31000 £ per year.
£27,000 per annum with a car allowance of £3,000 pa
Location: Based in Leeds
Contract: Full time, permanent
Hours of Work: 8am – 5pm Mon – Thurs, 8am – 4.30pm Friday
Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!
Sustainable Building Services is one of the UK’s largest providers of residential retrofitting for decarbonisation. Whether it’s social housing or private homes, we’re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We’re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we’re making strides toward the UK’s goal of reaching net-zero emissions!
We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer/resident journey whilst following the client and company engagement procedures.
Responsibilities- Consulting and supporting residents prior to, during and after works to their homes.
- Identifying vulnerable tenants and any additional needs they might need accommodated.
- Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carrying out choice events, consultation events and individual consultation with residents regarding future work.
- Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Agreeing access arrangements with the resident and book appointments to enable the work to their home.
- A minimum of 1 year working in a customer facing role within the construction industry.
- A full UK Driving license.
- GCSE’s and above, or equivalent qualification.
- The ability to efficiently organise a fluctuating workload.
- Customer service skills alongside strong and effective communication skills.
- An understanding of H&S regulations and working practices relating to construction sites.
- A basic understanding of retrofit.
We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.
Ready to make a difference one home at a time? Apply now and help us lead the way in sustainable building and energy efficiency!
Tenant Liaison Officer in Leeds employer: Tribepost Ltd
Contact Detail:
Tribepost Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Leeds
✨Tip Number 1
Get to know the company inside out! Research Sustainable Building Services and their projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and construction. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Tenant Liaison Officer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Tenant Liaison Officer role. Highlight any customer-facing roles you've had, especially in construction, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about sustainable building and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Your Customer Service Skills: Since this role is all about managing the resident journey, make sure to emphasise your customer service experience. Share specific examples of how you've successfully handled customer interactions in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Tribepost Ltd
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with Sustainable Building Services' mission, especially their focus on energy efficiency and low-carbon technology. This will help you demonstrate your genuine interest in the company and its goals during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about managing the customer journey, be ready to share specific examples from your past experiences where you've excelled in customer service. Highlight how you’ve effectively communicated with clients or residents, especially in challenging situations.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to tenant interactions. Think about how you would handle vulnerable tenants or manage access arrangements. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions! Inquire about the team dynamics, the types of projects you’ll be involved in, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
