Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers resolve IT issues over the phone and via remote support tools.
- Company: Join a dynamic team focused on providing top-notch IT support.
- Benefits: Enjoy hybrid work, profit sharing, and extra paid leave for your birthday!
- Why this job: Kickstart your IT career with ongoing training and a supportive culture.
- Qualifications: Basic IT troubleshooting knowledge and customer service experience required.
- Other info: Perks include fresh fruit, pizza days, and a fancy coffee machine!
The predicted salary is between 24000 - 36000 £ per year.
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
To succeed in this role, you’ll need a basic knowledge of IT troubleshooting and problem solving as well as experience within a customer service environment.
-
Ongoing training and support
-
Company Profit Share (first £3,600 is tax free)
-
22 days annual leave plus bank holidays, increasing with length of service.
-
Birthday as additional paid leave.
-
Additional paid leave (dependent on company performance).
-
Company sick pay policy.
-
Pension Scheme.
-
Private Medical Insurance including dental.
-
Free Parking
-
Hybrid Working
-
Progression opportunities.
-
Fresh fruit, the occasional pizza and a posh coffee machine!
IT Support Technician employer: Tribepost Ltd
Contact Detail:
Tribepost Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with common IT issues and troubleshooting techniques. This will not only boost your confidence during the interview but also help you provide quick solutions when you start working with customers.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in simple terms. As an IT Support Technician, you'll need to ensure that customers understand the solutions you're providing.
✨Tip Number 3
Get comfortable with remote support tools. Familiarity with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Show enthusiasm for learning and growing in the IT field. Highlight any relevant courses or certifications you've completed, as this demonstrates your commitment to developing your skills.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in customer service and IT troubleshooting. Mention specific examples where you successfully resolved issues or helped customers.
Showcase Problem-Solving Skills: In your application, provide examples of how you've used your problem-solving skills in past roles. This could include situations where you had to think on your feet or use remote tools to assist customers.
Tailor Your CV: Customize your CV to align with the job description. Use keywords from the job posting, such as 'IT support', 'customer service', and 'incident resolution' to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Explain why you're interested in starting a career in IT Support and how your skills make you a great fit for the position.
How to prepare for a job interview at Tribepost Ltd
✨Show Your Customer Service Skills
Since this role involves direct interaction with customers, it's crucial to demonstrate your customer service experience. Share specific examples of how you've successfully resolved issues or helped customers in the past.
✨Highlight Your IT Troubleshooting Knowledge
Make sure to discuss your understanding of basic IT troubleshooting techniques. Be prepared to explain how you would approach common IT issues and the tools you would use to resolve them.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare to discuss a time when you faced a challenging problem and how you used your initiative to find a solution.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the tools you'll be using. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
