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- Tasks: Provide remote and deskside support, troubleshoot software and hardware issues.
- Company: Join Enable Scotland, a charity dedicated to creating an equal society for those with learning disabilities.
- Benefits: Enjoy health cash plans, employee assistance, cycle to work scheme, and season ticket loans.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the community.
- Qualifications: 1+ years of experience in technical troubleshooting, knowledge of mobile deployment and Microsoft Suite.
- Other info: Full-time, permanent role based in Motherwell with opportunities for career development.
The predicted salary is between 20000 - 30000 £ per year.
Renshaw Place, Holytown, Motherwell ML1 4UF, UK
Enable Scotland are now recruiting for an IT Service Desk Analyst!
IT Service Desk Analyst
Location: Motherwell, ML1 4UF
Salary: Circa £25,000 per annum
Contract: Full time, Permanent
Do you have experience of technical troubleshooting within a fast-paced professional environment?
The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and hardware related issues and managing the hardware deployment and returns.
This is a varied role where you will have a range of responsibilities including:
- To build and deploy mobile phones to staff members and ensure compliance within our Mobile Device Management platform.
- Troubleshoot and remediate Mobile phone issues reported to the Service Desk
- Liaise with line managers and administrators to arrange for delivery and returns of all ICT assets, updating the ICT Asset Management tool and ticket system accordingly.
- To deploy apps to Android and Windows devices via the Intune deployment tool
- To build and configure laptops for staff members ensuring appropriate business software and security software and patches are installed before issue; maintain ICT’s Asset Management tools.
- To troubleshoot and remediate hardware faults with laptops engaging with Support partners if required.
- Understanding of Exchange Admin Centre including Mailboxes, Resources and delegation permissions
- To work with the preferred ICT supplier to troubleshoot printer and network issues.
The ideal candidate will have experience of mobile deployment including Android technologies, knowledge of Microsoft Suite and experience of Azure, Intune, Entra ID and Exchange Admin.
In order to be successful in this role you must have:
- A minimum of 1 years’ experience, preferably within a professional services environment.
- Methodical in approach to resolving end user’s issues and troubleshooting.
- Good time management, communication and organisational skills.
- Positive, enthusiastic and resilient manner – enjoys a challenge.
- Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements.
- Takes full accountability for actions taken and decisions made.
- Puts users first and can manage competing priorities.
- Self-driven to learn new technologies
About Us
At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.
We also have an excellent range of staff benefits on offer including but not limited to:
- Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
- Employee Assistance Programme
- Cycle to Work Scheme*
- Season Ticket Loans*
Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.
Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.
*Terms and Conditions Apply
If you feel you have the necessary skills and experience to be successful in this role, please click on ‘APPLY‘ today!
Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG
Company Reg No. – SC372990 | VAT Reg No. – GB986160980
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IT Service Desk Analyst employer: Tribepost Ltd
Contact Detail:
Tribepost Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, Intune, and Exchange Admin Centre. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Prepare to discuss your troubleshooting experiences in detail. Think of specific examples where you successfully resolved technical issues, especially in a fast-paced environment, as this will demonstrate your problem-solving skills effectively.
✨Tip Number 3
Showcase your communication skills by practicing how you would explain technical concepts to non-technical users. This is crucial for an IT Service Desk Analyst role, as you'll need to ensure users understand the solutions you provide.
✨Tip Number 4
Research Enable Scotland's mission and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're genuinely interested in contributing to their cause.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical troubleshooting, mobile deployment, and familiarity with tools like Azure and Intune. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains how your skills align with the responsibilities listed. Mention specific experiences that demonstrate your problem-solving abilities and user-first approach.
Showcase Relevant Skills: In your application, emphasise your methodical approach to troubleshooting and your ability to manage competing priorities. Provide examples of how you've successfully resolved technical issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tribepost Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with technical troubleshooting, especially in a fast-paced environment. Highlight specific examples where you've resolved software and hardware issues, as this will demonstrate your capability for the role.
✨Familiarise Yourself with Relevant Tools
Make sure you understand the tools mentioned in the job description, such as Intune, Azure, and Exchange Admin Centre. Being able to speak confidently about these technologies will show that you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you take ownership of issues and proactively resolve them.
✨Emphasise Communication and Organisation
Since the role involves liaising with various stakeholders, highlight your communication skills and ability to manage competing priorities. Share examples of how you've effectively communicated technical information to non-technical users.
