At a Glance
- Tasks: Support customers in finding the right mobility solutions and ensure a smooth experience.
- Company: Family-owned business focused on improving lives through accessible travel.
- Benefits: Competitive salary, bonuses, 23 days holiday, and full training provided.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Competitive basic salary plus bonus opportunities (DOE)
Location: Alfreton, DE55 7RG (close to the train station)
Contract: Full-time | Permanent
Benefits: 23 days holiday plus bank holidays, Auto-enrolment pension scheme, Life insurance cover, Profit Related Pay, Free on-site parking, Employee Assistance Programme, Holiday purchase scheme and Car purchase scheme, Full training provided.
Help Change People’s Lives Through Better Mobility! At Mobility in Motion (MiM), we believe everyone deserves the freedom and independence that accessible travel provides. As a family‑owned business with a growing UK and international presence, we specialise in innovative vehicle adaptations and mobility solutions that genuinely improve everyday life. Our culture is friendly, supportive and collaborative, with a real focus on helping both our customers and our employees thrive.
We are now looking for a compassionate and customer‑focused Customer Service Specialist to join our Commercial Team in Alfreton. This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering exceptional customer experiences in a rewarding and purpose‑driven environment.
The Role
As a Customer Service Specialist, you’ll support customers throughout their entire journey — from initial enquiry through to installation — helping them find the right mobility solutions for their individual needs. This is not a cold‑calling sales role. Instead, you’ll manage a combination of inbound enquiries and proactive follow‑up calls, providing advice, guidance and reassurance every step of the way. You’ll work closely with customers, assessors and internal teams to ensure a smooth and positive customer experience from start to finish.
Key Responsibilities
- Handling inbound enquiries via phone, email, live chat, website enquiries and marketing campaigns
- Advising customers on suitable products and services based on their individual mobility needs
- Providing considerate and supportive guidance throughout the decision‑making process
- Responding to customer enquiries professionally via phone, email and written communication
- Offering basic technical assistance relating to products and services
- Booking online and field‑based customer assessments
- Arranging appointments with potential customers
- Coordinating and confirming installation appointments
- Maintaining accurate customer records and updating the internal database
- Resolving customer queries and sales‑related issues efficiently and professionally
- Building strong relationships with both new and existing customers
- Supporting wider commercial team activities where required
About You
We’re looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service. You’ll be a strong communicator with excellent listening skills, able to build trust and confidently guide customers through what can often be an important and emotional purchasing decision. Ideally, you will have:
- Previous experience in customer service, sales support or a customer‑facing role
- Excellent verbal and written communication skills
- A professional and friendly telephone manner
- Strong attention to detail and organisational skills
- The ability to work calmly and efficiently in a busy environment
- A positive, empathetic and patient approach to customer interactions
- Good IT and administration skills
- A proactive and self‑motivated attitude
Most importantly, we’re looking for someone who cares about delivering the right outcome for the customer — not simply hitting targets.
Why Join MiM?
At MiM, the work you do has a real impact. Every day, you’ll help customers improve their independence, confidence and quality of life through accessible mobility solutions. You’ll join a supportive and growing business where your contribution is genuinely valued, with full training and ongoing support provided from day one. If you’re looking for a rewarding career where you can make a positive difference every day, we’d love to hear from you.
Customer Service Specialist employer: Tribepost Ltd
Mobility in Motion (MiM) is an exceptional employer that prioritises the well-being and growth of its employees while making a meaningful impact on customers' lives through accessible mobility solutions. Located in Alfreton, our friendly and collaborative work culture fosters personal development with comprehensive training and a range of benefits, including generous holiday allowances and profit-related pay. Join us to be part of a purpose-driven team where your contributions are valued and you can truly make a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company before your interview! Check out Mobility in Motion's website and social media to understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in helping change people’s lives through better mobility.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships and delivering exceptional customer experiences, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you’re engaged and serious about the role. Ask about the team culture or how success is measured in the Customer Service Specialist position—this can give you valuable insights into what it’s like to work at MiM.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It’s a nice touch that reinforces your enthusiasm for the role and the company.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience in customer service and how it aligns with our mission at Mobility in Motion.
Showcase Your Communication Skills:Since this role is all about helping people, demonstrate your excellent verbal and written communication skills. Use clear and friendly language in your application to reflect the supportive culture we value.
Emphasise Empathy and Patience:We’re looking for someone who genuinely cares about customers. Share examples in your application that showcase your empathetic approach and how you've helped others in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference.
How to prepare for a job interview at Tribepost Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Mobility in Motion. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to handle the compassionate and supportive nature of the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers in the same way.
✨Emphasise Your Empathy and Patience
Since the role involves helping customers through important decisions, be prepared to discuss how you approach sensitive situations. Share examples that illustrate your empathetic nature and how you maintain patience, especially when dealing with emotional topics.
