Operations Support Administrator in City of London

Saul Trustee Company are now recruiting for an Operations Support Administrator!

Location: Hybrid/London EC2R 7AF, with up to 3 days working from home after an initial period of training.

Salary: £25,250 per annum, DOE

Contract: Permanent, full time. 35 hours per week, Monday to Friday

SAUL Trustee Company is a great place to work, whether you’re a pensions specialist, an excellent administrator, an HR professional or an IT whizz, we might be the next step in your career! We’re the Trustee and administrator of a multi-employer hybrid pension scheme, and a Master Trust, looking after the pensions of more than 80,000 members. We’re a friendly team of around 70 people who work part of the week from home and at least two days each week in our central London office. SAUL Trustee Company (STC) is ranked the 23rd Best Company to work for in the UK in 2025 and we have a one-star accreditation as an outstanding place to work.

About the role

The role is part of the Online Services team and manages the benefits and records of SAUL members daily. The role deals with incoming and outgoing correspondence and interacts with SAUL members and employers directly on the telephone and online. You will be responsible for completing the monthly processes in an accurate and timely manner including:

• Loading and validating data provided by SAUL employers
• Ensuring any reconciliation reports are dealt with within targets, liaising with employers to resolve any issues
• Investigating contribution and salary mismatch queries for scheme leavers
• Processing data in respect of new joiners to the Scheme
• Providing support to employers and members by phone and email.

You will also be responsible for:

• Performing a variety of clerical functions including data entry, filing, faxing, scanning and photocopying of documents.
• Ensuring that all necessary transactions are well documented and securely and properly saved to the members’ files on the system, in the correct manner.
• Proactively administering benefits in accordance with the Scheme Rules and seeking guidance where needed.
• Supporting employers and members with information and helping them access online services by covering web chats and telephone calls at times between 9am to 5pm.
• Continuing personal self-development to meet the requirements of the role and keeping up to date with pension industry legislation and asking for assistance as required.
• Assisting with system testing including bulk data interfaces, calculation, letter and process testing.

To be considered for this role you will need to demonstrate:

• Education to secondary level including a minimum of grade C in Maths and English GCSE or equivalent qualification or equivalent experience
• Experience of working with Microsoft products, particularly Outlook, SharePoint, and Excel
• Accuracy and ability to follow instructions
• At least one year’s administration experience
• Good written and oral communication skills
• Customer service skills and mindset

Other desirable knowledge/experience:

• Advanced data analysis and calculations in spreadsheets
• At least two years’ office experience

To know what we offer in more detail check our website! Please download the job description for further details about the role. If you would like to submit your CV for this role, please click on APPLY today!