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- Tasks: Join our team to connect customers with the right interpreters for diverse assignments.
- Company: Cintra Language Services Group, a leader in interpreting and translation services.
- Benefits: Enjoy a competitive salary, 25 days holiday, and flexible working options.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working model with opportunities for personal growth and development.
The predicted salary is between 26000 - 36400 £ per year.
Location: Cambridge, Cambridgeshire, CB1 1HW
Salary: £26,000 per annum + Benefits
Hours: 37.5 hours per week including some weekends and evenings (shift patterns: 4pm-12am, 12pm-8pm, 6am-2pm and 9am-5pm)
Contract: Full Time, Permanent
Are you experienced in customer service, with good oral communication and organisational skills? Would you like to join a highly regarded organisation during a time of growth?
- Flexible working (minimum 3 days in the office)
- £26,000 starting salary
- 25 days holiday plus bank holidays
- Great working environment
- Free car parking in central Cambridge including out of hours
- Birthday is not a workday scheme
- Employee Assistance Programme
The Company:
Cintra Language Services Group provides high quality interpreting and translation services to businesses, public sector and voluntary organisations.
The Role:
As part of our service delivery team, you will have a vital role in establishing exactly what our customers need regarding interpreting assignments, before finding a suitable interpreter from our linguist database. Assignments can vary from home visits with Health Visitors to an interview of a suspect in custody or to attending a case in court. The role involves a wide variety of tasks, from sourcing interpreters and translators to dealing with police officers and handling phone calls, emails and customer requests. This is an interesting role which does not involve selling services or spending all day dealing with complaints. We are seeking committed people who take pride in their work to join our friendly and supportive team.
The Candidate:
- Customer service experience, particularly over the telephone
- Excellent interpersonal and oral and written communication skills
- Good problem solving and organisational skills
- Computer literate (Outlook and Word)
- Able to work independently with little or no supervision
If you have the relevant skills and experience for this role, please click on APPLY and forward an up-to-date CV highlighting your suitability for the role.
Service Delivery Partner in Cambridge employer: Tribepost Ltd
Contact Detail:
Tribepost Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Partner in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cintra Language Services Group. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how your skills align with the role of Service Delivery Partner.
✨Tip Number 3
Dress the part! Even if it's a hybrid role, first impressions matter. Make sure you look professional for your interview, whether it’s in person or via video call. It shows you’re serious about the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Delivery Partner in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Partner role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent interpersonal skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tribepost Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Cintra Language Services Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, prepare specific examples from your past jobs where you excelled in this area. Think about situations where you resolved issues or went above and beyond for a customer, as these stories will highlight your suitability for the position.
✨Practice Your Communication Skills
Given that excellent oral communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. This shows that you’re engaged and serious about the opportunity. Ask about the team dynamics or what a typical day looks like for a Service Delivery Partner.
