At a Glance
- Tasks: Manage customer orders and ensure smooth service delivery in a fast-paced environment.
- Company: Join Coppice, a supportive team focused on outstanding customer service and operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work culture.
- Other info: Dynamic role with opportunities for continuous improvement and professional development.
- Why this job: Make a real impact by enhancing customer satisfaction and supporting key accounts.
- Qualifications: Experience in sales administration or customer service with strong communication skills.
The predicted salary is between 28000 - 28000 € per year.
Location: Coppice, Blackmill (Bridgend area) CF35 6PD
Salary: Circa £28,000 per annum
Contract: Full-time | Permanent
Join a Fast-Paced Commercial Team Supporting Key Customer Accounts!
Coppice is looking for a highly organised and customer-focused Sales Administrator to join our growing Commercial team at our Blackmill site. This is a fantastic opportunity for someone who enjoys working in a fast-moving environment where accuracy, communication, and customer service are key. Acting as a central link between customers, Sales, Logistics, and Operations, you’ll play a critical role in ensuring orders are processed smoothly and customers receive an exceptional service experience from enquiry through to delivery. If you thrive in a structured, team-oriented environment and enjoy solving problems while keeping things running efficiently, we’d love to hear from you.
The Role
As a Sales Administrator, you’ll be responsible for managing customer orders, coordinating deliveries, supporting account activity, and ensuring all sales administration processes are completed accurately and on time. You’ll work closely with internal departments and external customers to maintain service standards, resolve issues proactively, and support the wider Commercial team in delivering excellent customer outcomes.
What You’ll Be Doing
- Processing customer orders accurately and efficiently via email, phone, and online systems
- Managing day-to-day customer enquiries, complaints, and order updates with a proactive, solutions-focused approach
- Maintaining accurate records, sales documentation, pricing information, and invoices
- Supporting External Sales teams with reporting, account setup, customer administration, and order-related queries
- Coordinating closely with Logistics and Transport teams to ensure deliveries are arranged and communicated effectively
- Monitoring customer orders from receipt through to fulfilment, ensuring smooth service delivery throughout
- Building strong working relationships with customers to support repeat business and long-term satisfaction
- Supporting continuous improvement initiatives across sales administration processes
- Maintaining compliance with internal quality, safety, and housekeeping standards
About You
- Previous experience in sales administration, customer service, or order processing
- Strong attention to detail with a high level of accuracy
- Excellent communication skills, both written and verbal
- Ability to prioritise workloads and work effectively under pressure
- Strong organisational and time management skills
- Good Microsoft Office skills, particularly Excel
- Proactive and adaptable mindset with strong problem-solving ability
- Ability to build effective relationships across departments and with customers
- Experience within a sales, manufacturing, supply chain, or commercial environment
- Familiarity with ERP or order management systems (SAP, Sage, Epicor or similar)
- Understanding of order-to-delivery processes and invoicing
- Experience supporting customer accounts or sales activity
- Basic reporting and data analysis capability
Why Join Coppice?
At Coppice, we work collaboratively to deliver outstanding service, quality, and operational performance for our customers. We value accountability, continuous improvement, and taking ownership from start to finish. This is an excellent opportunity to join a supportive commercial team where your contribution directly impacts customer satisfaction and business success.
Sales Administrator in Bridgend employer: Tribepost Ltd
Coppice offers a dynamic and supportive work environment in Blackmill, Bridgend, where teamwork and customer satisfaction are at the forefront of our operations. As a Sales Administrator, you will benefit from a collaborative culture that encourages personal growth and development, alongside competitive remuneration and a commitment to continuous improvement. Join us to make a meaningful impact while enjoying a fulfilling career in a fast-paced commercial setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Bridgend
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, so you can showcase your skills and experiences effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Sales Administrator in Bridgend
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administrator role. Highlight your experience in sales administration and customer service, and don’t forget to mention any relevant skills like attention to detail and communication. We want to see how you fit into our fast-paced environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experiences make you the perfect fit for our team. Keep it concise but engaging – we love a good story!
Showcase Your Skills:In your application, be sure to showcase your organisational and time management skills. Mention any experience with Microsoft Office or ERP systems, as these are key for the role. We’re looking for someone who can keep things running smoothly!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Tribepost Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Administrator role. Familiarise yourself with the key responsibilities like processing orders and managing customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved issues or built strong relationships, as these stories will highlight your suitability for the job.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks, especially in a fast-paced environment. You could mention specific tools or methods you use to stay organised, which will reassure the interviewer that you can handle the demands of the role.
✨Prepare Questions About Continuous Improvement
Coppice values continuous improvement, so come prepared with questions about their processes and how they encourage feedback. This shows that you're not just looking to fit in but are also eager to contribute to enhancing their operations.
