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- Tasks: Provide 2nd line IT support and troubleshoot various Microsoft technologies.
- Company: Chalkline is a people-first Microsoft Solutions Partner focused on tech excellence.
- Benefits: Enjoy 20 days holiday, private health insurance, stock options, and more!
- Why this job: Join a supportive team, work with cutting-edge tech, and grow your skills.
- Qualifications: 3-5 years in IT support, strong knowledge of Microsoft 365, and excellent communication skills.
- Other info: Opportunities for industry-recognised certifications and continuous learning.
The predicted salary is between 24000 - 32000 £ per year.
£30K – £40K per annum, DOE + Excellent Benefits!
Chalkline are now recruiting for a 2nd Line IT Support Engineer!
2nd Line IT Support Engineer
Location: Borehamwood, WD6 1JD
Salary: £30K – £40K per annum, DOE + Excellent Benefits!
Contract: Full time, Permanent
Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service
At Chalkline, we’re more than just a Microsoft Solutions Partner – we’re a people-first business!
We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we’re proud to deliver technical excellence and outstanding service to every client.
Our commitment doesn’t stop at our customers. We’re just as focused on our team!
If you’re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.
We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood.
You’ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses.
You’ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation.
In addition to this, as our 2nd Line IT Support Engineer you will be responsible for:
- Providing excellent 2nd line technical support to our clients
- Acting as an escalation point for the 1st line support team
- Troubleshooting issues across a wide range of systems and technologies
- Working on projects involving Microsoft 365, Azure, Intune and more
- Assisting with research and development of new services and solutions
Your Experience & Skills
We’re looking for someone with at least 3 – 5 years of experience in an IT support or systems role and strong working knowledge of:
- Microsoft 365
- Microsoft Entra
- Windows Server (2016 / 2019 / 2022)
- Active Directory
- Windows networking
- Basic routing, switching, and firewall rules
- Printer support and troubleshooting
You’ll also need:
- Excellent written and verbal communication skills
- A strong customer-focused attitude
- A proactive, can-do approach to problem-solving
Why Join Chalkline?
- Work with the latest Microsoft technologies
- Gain industry-recognised certifications
- Be part of a friendly, supportive team that values quality and professionalism
- Receive continuous learning and development opportunities
- Make a real impact in a growing business
Plus free parking, training programmes and much more!
If you feel you have the skills and experience to be successful in this role then click on ‘APPLY‘ today!
Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG
Company Reg No. – SC372990 | VAT Reg No. – GB986160980
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2nd Line IT Support Engineer employer: Tribepost Ltd
Contact Detail:
Tribepost Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description, such as Microsoft 365 and Azure. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous experiences in IT support, particularly any instances where you've successfully resolved complex issues. Be ready to share specific examples that highlight your problem-solving skills and customer-focused attitude.
✨Tip Number 3
Show your enthusiasm for continuous learning and development. Chalkline values ongoing technical development, so mentioning any recent training or certifications you've pursued will demonstrate your commitment to growth in the field.
✨Tip Number 4
Research Chalkline's company culture and values. Understanding their people-first approach and commitment to quality service will help you align your answers during the interview, showcasing that you're a great fit for their team.
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft technologies like Microsoft 365 and Azure. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your customer-focused attitude. Mention how your experience aligns with the responsibilities of the 2nd Line IT Support Engineer role at Chalkline.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as Windows Server, Active Directory, and troubleshooting. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tribepost Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Azure, and Windows Server. Be prepared to discuss specific technologies you've worked with and how you've solved problems using them.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging technical issues you've resolved in the past. Highlight your proactive approach and how you mentored others in troubleshooting.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Good communication is key in IT support, so be ready to demonstrate your ability to explain complex concepts in simple terms.
✨Emphasise Teamwork
Chalkline values collaboration, so be sure to share experiences where you've successfully worked as part of a team. Discuss how you contribute to a positive team environment and support your colleagues.
