Twinkl is seeking a customer-focused professional based in Sheffield to manage engagement and retention around renewals. You will proactively address customer concerns, share product knowledge to maximize adoption, and handle renewal inquiries with a high standard of service.
The role also involves identifying upsell opportunities and supporting the renewal process, including payment follow-ups, ensuring customers receive ongoing value from Twinkl resources.
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Customer Success Executive - Retention & Growth in Sheffield employer: TribePad
At Tribepad, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that prioritises people. As a Management Accountant, you'll benefit from a supportive environment that encourages professional growth through financial planning and learning opportunities, all while enjoying the flexibility of office/hybrid work in Sheffield. Our commitment to employee wellbeing, alongside our recognition as a B Corp, makes us a truly rewarding place to build your career.
