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- Tasks: Support teams with IT issues and manage user accounts in a dynamic environment.
- Company: Join ROI Hunter, a global SaaS AdTech company with a flexible culture.
- Benefits: Enjoy 25 days holiday, remote work options, and monthly wellness appointments.
- Why this job: Be part of a growing team that values your input and offers real career growth.
- Qualifications: 2-4 years IT support experience and a passion for helping others.
- Other info: Collaborate with a diverse global team and enjoy a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
ROI Hunter is a SaaS AdTech company founded in 2014 that develops Product Performance Management (PPM) solutions to help e-commerce businesses automate and scale their digital promotions. As an official partner of Meta, Google, and Snapchat, the company empowers enterprise retailers with data-driven insights for their online campaigns. With 89 employees and a global presence across multiple continents, ROI Hunter has grown from a project among friends into an international company while maintaining its open, flexible culture.
Who are we looking for?
Do you enjoy helping people, solving problems, and making technology work? Are you curious, calm under pressure, and excited by fast-growing global environments? We’re looking for a talented IT Technician who will support our teams across Europe and beyond!
About the role
In December 2025, ROI Hunter joined forces with Pattern, a US-based global ecommerce accelerator. This is the first shared role between our two companies, created to support all our teams across Brno, London, and Wrocław, while being based in our Brno office. As an IT Technician, you’ll help keep our teams productive, supported, and confident in their tools as both organizations continue to scale globally. Your role will combine hands-on IT support with exposure to projects and infrastructure changes, including server migrations.
What you’ll be doing:
- Supporting internal users via tickets, chat, email, and calls
- Setting up new starters with hardware, accounts, and access
- Managing user accounts and permissions securely
- Troubleshooting laptops, desktops, peripherals, networking, and software
- Supporting Windows, macOS, and Google Workspace environments
- Helping with asset management and hardware lifecycle
- Participating in IT projects (e.g., server → cloud migrations)
- Collaborating daily with a global IT team across time zones
About you
We’ll be a great match if:
- You love to learn and take ownership independently
- You have 2–4 years of experience in IT support / helpdesk / internal IT
- You’re comfortable supporting both Windows and macOS
- You understand IT basics like Wi-Fi, VPNs, DNS, and access management
- You can explain technical issues in a calm, human way
- You will be reporting to a native speaker using English on a daily basis
- You’re proactive, empathetic, and not afraid to ask questions
- You enjoy variety and don’t mind things changing as we grow
- You are a fluent speaker of the English language (B2) and you enjoy speaking English.
Nice to have (not required):
- Experience with tools like Salesforce, Workday, Asana, Okta, JumpCloud, Zoom
- Exposure to cloud environments (AWS / GCP)
- IT certifications (CompTIA or similar)
What it’s like to work with the team
What makes this role unique is that you will be supporting both ROI Hunter and Pattern, experiencing the best of both worlds! You will use English on a daily basis and have a chance to visit our other offices within Europe! You will be based in our ROI Hunter Brno office, surrounded by people who value openness, trust, and human connection. We have an environment where you are encouraged to ask questions, share ideas, and take ownership without micromanagement.
At the same time you will be a part of the Pattern worldwide technical team reporting to Mike who values analytical thinking, empathy and initiative to help and learn. You will be in touch with Mike and the rest of the team daily via Slack and weekly/biweekly at team meetings and your 121s. Even though we have teams in multiple time zones you will work standard hours.
Pattern’s culture is built around a few core principles that guide how people work together and make decisions — and you’ll experience these in practice:
- Thinking critically and improving how things are done, not just following instructions
- Making decisions based on data, not assumptions
- Communicating clearly and empathetically with internal partners
- Taking initiative and helping where it’s needed, even outside your “lane”
- Being open to feedback while having a strong drive to not only meet the targets, but to exceed them
In practice, this role gives you:
- A supportive, human Brno-based environment where you can grow with us
- Direct exposure to a successful global IT organization
- Clear expectations paired with trust and ownership
- Daily collaboration across countries and cultures
- A mix of hands-on support and meaningful projects
- Space to shape your own path as both companies continue to grow
This is a role for someone who enjoys helping people and wants to be part of something bigger.
Perks and benefits:
- 25 days of holiday
- Occasional work from home
- Free massage or physiotherapy appointment once per month
- Company and team events (online & offline)
Your hiring journey with us:
- Intro call with our recruiter in Brno
- Double Interview containing Technical and Non-technical parts with Mike and one of your colleagues
- Final interview
- Reference Check (3-4 references)
- Offer
Who we are
ROI Hunter is a tech company originally founded in Brno, Czech Republic, now operating worldwide. We help brands scale their digital promotions and commercial activities through our Product Performance Management platform influencing every 43rd online purchase globally. Our clients include major retailers such as Adidas, Boohoo, M&S, River Island, and Farfetch. We are official partners of Meta (Facebook & Instagram) and Google, working closely with the biggest players in the digital ecosystem. We are a proud employer of 90+ Hunters across 4 continents, representing over 20 nationalities.
Pattern is a US-based global ecommerce accelerator helping world-class brands grow across 60+ online marketplaces, using proprietary technology, AI, and data at massive scale. In December 2025, ROI Hunter joined forces with Pattern, bringing together deep performance marketing expertise and global ecommerce operations — creating new opportunities for growth, learning, and impact across both organizations. Together, we’re building the next chapter — combining ROI Hunter’s culture and innovation with Pattern’s excellence, scale and global reach.
If this sounds like a place where you would enjoy growing your IT career, apply and let us learn more about each other!
IT Technician - Brno employer: TRIBEE
Contact Detail:
TRIBEE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Brno
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at ROI Hunter. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews! Research common IT Technician interview questions and practice your responses. Make sure you can explain technical issues in a simple way, just like you would to a friend.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tech challenges in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our awesome team at ROI Hunter.
We think you need these skills to ace IT Technician - Brno
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Technician role. Highlight your experience with Windows, macOS, and any relevant IT support roles you've had. We want to see how you can help us keep our teams productive!
Craft a Personal Cover Letter: Your cover letter is your chance to show us your personality! Share why you're excited about this role and how your background makes you a great fit. Don’t forget to mention your love for problem-solving and helping people, as that’s what we’re all about!
Showcase Your Communication Skills: Since you'll be explaining technical issues to non-tech folks, it’s important to demonstrate your ability to communicate clearly. Use simple language in your application to show us you can break down complex ideas into easy-to-understand terms.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at TRIBEE
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals, especially around Wi-Fi, VPNs, and DNS. Being able to explain these concepts clearly will show that you can communicate technical issues effectively, which is key for the role.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT challenges in the past. Whether it’s troubleshooting a tricky software issue or managing user accounts, having specific stories ready will demonstrate your hands-on experience and proactive approach.
✨Familiarise Yourself with the Company Culture
ROI Hunter values openness and trust, so be ready to discuss how you embody these traits. Think about times when you’ve taken initiative or provided empathetic support to colleagues, as this aligns well with their team dynamics.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This not only shows your interest but also gives you a chance to assess if the environment is the right fit for you. Consider asking about their IT projects or how they handle cross-team collaboration.
