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- Tasks: Lead a dynamic team to create unforgettable guest experiences at our hotel.
- Company: Join an innovative, fast-growing hospitality group in London.
- Benefits: Competitive salary, development opportunities, and a fun work environment.
- Why this job: Be part of a creative team that challenges the norm in hospitality.
- Qualifications: Experience in hospitality and a passion for creating memorable moments.
- Other info: Embrace a hands-on management style and foster a supportive community.
The predicted salary is between 28800 - 43200 £ per year.
What you’ll do… Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless TRIBE experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again. Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house. Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.
What we are looking for… Hotel or leisure related experience in a similar role. If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage. Individuals. You’re looking for a place where you can be you. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help the team. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm. You are a born optimist, who always puts our guests, colleagues, and communities first. You are your authentic self. You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.
What’s in it for you... The opportunity to head up an exciting hospitality concept that is new to the London market. Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences. A competitive package and plenty of opportunity for development. We look forward to welcoming you to the TRIBE!
Hotel Guest Service Manager in London employer: Tribe
Contact Detail:
Tribe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Guest Service Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your people skills! As a Hotel Guest Service Manager, you'll need to connect with both guests and your team. Role-play common scenarios with a friend to boost your confidence and refine your approach to handling different situations.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about what you want to know about their team dynamics or how they handle guest feedback.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Hotel Guest Service Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share experiences that highlight how you've made a positive impact on guests and created memorable moments. We want to see your enthusiasm for the industry!
Be Authentic: We’re all about being your true self at StudySmarter. Don’t be afraid to show your personality in your application. Whether it’s a fun anecdote or a unique perspective, we want to know what makes you, you!
Highlight Your Leadership Skills: As a Hotel Guest Service Manager, leading a team is key. In your application, mention specific examples of how you've inspired and motivated others. We love to see how you’ve created a supportive environment where everyone can thrive!
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our TRIBE!
How to prepare for a job interview at Tribe
✨Know Your Hospitality Stuff
Brush up on your hotel and leisure experience. Be ready to share specific examples of how you've created memorable experiences for guests in the past. This shows you understand the importance of hospitality and can bring that passion to the role.
✨Show Off Your Leadership Skills
Prepare to discuss your management style and how you motivate your team. Think of examples where you've led by example, empowered your colleagues, or turned a challenging situation into a positive one. They want to see your hands-on approach!
✨Familiarise Yourself with the Tools
If you're familiar with Opera or similar front desk systems, mention it! If not, do a bit of research to understand how these systems work. Being tech-savvy will give you an edge and show you're ready to hit the ground running.
✨Be Your Authentic Self
This role is all about creating a tight-knit community and having fun while working hard. Don’t be afraid to let your personality shine through during the interview. Share your enthusiasm for hospitality and how you can contribute to a positive team environment.
