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- Tasks: Lead a dynamic front office team to create unforgettable guest experiences.
- Company: Join an innovative, fast-growing hospitality group in London.
- Benefits: Competitive salary, development opportunities, and a creative work environment.
- Why this job: Be part of a passionate team shaping the future of hospitality.
- Qualifications: Experience in hospitality and a passion for creating memorable moments.
- Other info: Embrace a fun, supportive culture where your authentic self shines.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll do… Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless TRIBE experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again. Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house. Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.
Qualifications What we are looking for… Hotel or leisure related experience in a similar role. If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage. Individuals. You’re looking for a place where you can be you. Passion for hospitality – whether that koma drink, meal, event or bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help responsive team. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm. You are a born optimist, who always puts our guests, colleagues and communities first. You are your authentic self. You are a courageous entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.
What’s in it for you... The opportunity to head up an exciting hospitality concept that is new to the London market. Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences. A competitive package and plenty of opportunity for development.
Hotel Guest Service Manager employer: Tribe
Contact Detail:
Tribe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Guest Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your authentic self shine through. Share your passion for hospitality and how you create memorable experiences for guests – that’s what they want to see!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you’ve led a team or solved a problem. This will help you demonstrate your hands-on management style and ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Hotel Guest Service Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you made a positive impact on guests or your team. We want to see that you’re all about creating memorable experiences.
Be Authentic: Don’t be afraid to be yourself in your application. We value authenticity and want to know the real you! Share your unique qualities and how they make you a great fit for our team. Remember, we’re looking for individuals who can bring their true selves to work.
Highlight Your Leadership Skills: As a Guest Service Manager, leading by example is key. In your application, mention any past experiences where you’ve successfully led a team or motivated others. We want to see how you can inspire and empower those around you!
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our innovative team. We can’t wait to hear from you!
How to prepare for a job interview at Tribe
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s values and what they stand for. Research their approach to guest service and think about how your experience aligns with their mission. This will show that you’re genuinely interested in the role and ready to contribute.
✨Showcase Your Leadership Skills
As a Hotel Guest Service Manager, leading a team is key. Prepare examples of how you've motivated and inspired your team in the past. Think about specific situations where you’ve turned challenges into opportunities, and be ready to share these stories during the interview.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Talk about what excites you about creating memorable experiences for guests. Share any personal anecdotes that highlight your commitment to excellent service and how you’ve made a positive impact on guests in previous roles.
✨Be Yourself and Have Fun
The company values authenticity and a good sense of humour. Don’t be afraid to let your personality come through during the interview. Share a laugh or two if the opportunity arises; it’ll help you connect with the interviewers and show that you’d fit right into their team culture.
