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For Companies At a Glance
- Tasks: Manage and grow relationships with key SMB customers using cloud-based technologies.
- Company: Join a high-growth company focused on empowering businesses through innovative tech solutions.
- Benefits: Enjoy a competitive salary, uncapped incentives, and opportunities for career advancement.
- Why this job: Be a trusted advisor, make an impact, and thrive in a collaborative environment.
- Qualifications: Experience in Account Management or Sales, strong communication skills, and a problem-solving mindset.
- Other info: Ideal for proactive individuals eager to learn and help customers succeed.
The predicted salary is between 36000 - 60000 £ per year.
My client is looking for an experienced Strategic Account Manager to help support further growth by nourishing, building, and growing their existing relationships with some of their most important customers in the small medium-sized business sector (SMB). Your aim is to enable customers to be more successful through the application of cloud-based technologies and in doing so become their most Trusted Advisor.
Working with your colleagues in specialist roles such as Customer Experience, Customer Success, and Product/Solution Sales Specialists, you will achieve this by:
- Helping customers understand, invest in, and unlock the value of cloud-based technologies relevant to their business;
- Providing customers with an efficient and cost-effective source of valued and relevant technologies and services.
The Strategic Account Manager is a crucial position that affects every level of the organisation. You’ll be on the front-lines of relationship and account management, and you must own the success of your customers.
About the Role
The Strategic Account Manager is responsible for the retention and growth of existing business with each of your customers across your territory. Many customers represent an untapped opportunity to be helped more successfully with cloud-based technologies. For this role, the Strategic Account Manager is responsible for the following:
- Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals, along with clearly defined steps to reach them.
- Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account.
- Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
- Speaking with customer stakeholders on a regular basis to understand their business goals, challenges, and opportunities so that you can propose relevant solutions for their organisation.
- Coordinating with colleagues in management, CX, Customer Success, and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives, and performance goals are achieved.
The measure of success in this role is net GP growth. This can only be achieved sustainably if you ensure customers are deeply satisfied with how you service their business; both in terms of the products they have already purchased, and the solutions you sell to help them succeed in the future.
About You
To be a good fit for the role, you should have the following skills, knowledge, experience, and qualifications:
- Proactive and motivated to go above and beyond to keep customers happy.
- A problem-solving mentality.
- Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives.
- Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously.
- A fast learner that can hit the ground running, hungry to learn the value to customers of the technologies my client provides.
- An outside of the box thinker with proven experience developing creative solutions to customer’s out of the ordinary problems.
- Leadership skills with an empathetic approach – our success is based on our customers’ success, so you must be ready to drop everything at a moment’s notice to help.
- Prior experience in Account Management, Sales, and/or Marketing in a cloud-technology business.
- Proficiency using Microsoft Office tools.
- Experience using CRM platforms such as HubSpot, Sales Force, Gong, etc.
Benefits
Being part of this business, with such high-growth potential, represents a terrific opportunity to both enhance your career and reap the financial rewards that success delivers. A highly competitive base salary is coupled with a progressive and uncapped incentive plan, which rewards both successfully retaining and growing business relationships with our customers.
Strategic Account Manager employer: Tribe Recruitment
Contact Detail:
Tribe Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with cloud-based technologies and their applications in the SMB sector. Understanding how these solutions can specifically benefit your potential customers will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the industry, especially those who are already working in account management roles. Engaging with them can provide insights into the challenges they face and the skills that are most valued in this position.
✨Tip Number 3
Prepare to discuss your experience in building and maintaining customer relationships. Be ready to share specific examples of how you've successfully managed accounts and contributed to customer satisfaction and growth.
✨Tip Number 4
Showcase your problem-solving skills by thinking of creative solutions to common challenges faced by SMBs when adopting cloud technologies. This will demonstrate your proactive approach and ability to think outside the box.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, sales, and cloud technologies. Use specific examples that demonstrate your ability to build relationships and drive customer success.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your proactive approach and problem-solving skills align with the responsibilities of a Strategic Account Manager.
Showcase Communication Skills: Since superior communication is key for this role, consider including a brief section in your application that illustrates your written and oral communication skills. You might mention any presentations or reports you've created for senior-level executives.
Highlight Relevant Tools Experience: Mention your proficiency with Microsoft Office tools and any CRM platforms you have used, such as HubSpot or Salesforce. This will show that you are well-equipped to handle the technical aspects of the role.
How to prepare for a job interview at Tribe Recruitment
✨Showcase Your Relationship-Building Skills
As a Strategic Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully nurtured client relationships in the past, focusing on your proactive approach and the outcomes achieved.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you creatively solved them. Highlight your outside-the-box thinking and how it led to successful outcomes for your clients.
✨Familiarise Yourself with Cloud Technologies
Since the role involves cloud-based technologies, ensure you understand the basics and can discuss their value to small and medium-sized businesses. This will show your eagerness to learn and your ability to communicate effectively with customers.
✨Prepare for Senior-Level Conversations
Given that you'll be speaking with senior executives, practice articulating your thoughts clearly and confidently. Prepare to discuss how you can align their business goals with the solutions you offer, demonstrating your understanding of their needs.
