IT Solution Sales Specialist

My client, a top 100 UK Microsoft Partner, leading Microsoft CSP, and member of the Microsoft AI Cloud Partner Program, is looking for an experienced IT Solution Sales Specialist to help support further growth by building and growing relationships with customers in the small medium-sized business sector (SMB). Your aim is to enable customers to be more successful by adopting Modern Workplace practices through the application of IT Solutions including Microsoft Azure & 365, IT MSP & Support, and in doing so become their most ‘Trusted Advisor’.

Working with your colleagues in specialist roles such as Presales, Customer Success and Product Specialists, you will achieve this by:

• Helping customers understand, invest in and unlock the value of IT MSP, Support and Microsoft technologies relevant to their business;
• Providing customers with an efficient and cost-effective source of valued and relevant technologies and services.

The Solutions Specialist is a crucial position that affects every level of the organisation. You’ll be on the front-lines of relationship building, and you must own the success of your customers.

The Solutions Specialist is responsible for the retention and growth of business with each of your customers across your territory. Many customers represent an untapped opportunity to be helped more successfully with IT MSP, Support and Microsoft technologies. For this role, the Solutions Specialist is responsible for the following:

• Creating and implementing a Plan to grow a pipeline with short-term objectives and long-term goals, along with clearly defined steps to reach them.
• Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account.
• Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
• Speaking with stakeholders on a regular basis to understand their business goals, challenges and opportunities so that you can propose relevant solutions for their organisation.
• Coordinating with colleagues in management, CX, Presales and Product Management to ensure customer satisfaction and performance goals are achieved.

To be a good fit for the role, you should have the following skills, knowledge, experience, and qualifications:

• Proactive and motivated to go above and beyond to keep customers happy.
• A problem-solving mentality.
• Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives.
• Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously.
• An outside of the box thinker with proven experience developing creative solutions to customer’s out of the ordinary problems.
• Leadership skills with an empathetic approach – our success is based on our customers’ success, so you must be ready to react quickly to our clients' needs.
• At least 3 years experience in IT MSP, Support & Microsoft Solution field-based Sales.
• Proficiency using Microsoft Office tools.
• Experience using CRM platforms such as HubSpot, Sales Force, Gong, etc.

Being part of this business, with such high-growth potential, represents a terrific opportunity to both enhance your career and reap the financial rewards that success delivers. As a business which turns over in excess of £100m, employing 500 staff, you can be sure to not only receive the support to enable you to deliver results but also the opportunity for career advancement. A highly competitive base salary is coupled with a progressive and uncapped incentive plan, which rewards both successfully retaining and growing business relationships with our customers. Benefits include a 9-day working fortnight as employee work-life balance is key to my client. You can be based anywhere in the UK.