Account Director

Partially Remote, this role can be based anywhere in England. My client is looking for an experienced Public Sector Account Manager to help support further growth by nourishing, building, and growing their existing relationships with some of their most important customers. Your aim is to enable customers to be more successful through the application of cloud-based technologies and in doing so become their most ‘Trusted Advisor’.

Working with your colleagues in specialist roles such as Customer Experience, Customer Success and Product/Solution Sales Specialists, you will achieve this by:

• Helping customers understand, invest in and unlock the value of cloud-based technologies relevant to their business.
• Providing customers with an efficient and cost-effective source of valued and relevant technologies and services.

The Public Sector Account Manager is a crucial position within the organisation. You’ll be on the front-lines of relationship and account management, and you must own the success of your customers.

The Account Manager is responsible for the retention and growth of existing business with each of your Public Sector customers. Many customers represent an untapped opportunity to be helped more successfully with cloud-based technologies. For this role the Account Manager is responsible for the following:

• Creating and implementing Account Plans for all Public Sector accounts with short-term objectives and long-term goals, along with clearly defined steps to reach them.
• Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account.
• Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
• Speaking with customer stakeholders on a regular basis to understand their business goals, challenges and opportunities so that you can propose relevant solutions for their organisation.
• Coordinating with colleagues in management, Bids & Tenders, CX, Customer Success and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives and performance goals are achieved.

The measure of success in this role is net GP growth. This can only be achieved sustainably if you ensure customers are deeply satisfied with how you service their business; both in terms of the products they have already purchased, and the solutions you sell to help them succeed in the future.

To be a good fit for the role, you should have the following skills, knowledge, experience, and qualifications:

• Proactive and motivated to go above and beyond to keep customers happy.
• A problem-solving mentality.
• Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives.
• Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously.
• A fast learner that can hit the ground running, hungry to learn the value to customers of the technologies my client provides.
• An outside of the box thinker with proven experience developing creative solutions to customer’s out of the ordinary problems.
• Leadership skills with an empathetic approach – our success is based on our customers’ success, so you must be ready to drop everything at a moment’s notice to help.
• Prior experience in Account Management, Sales, and/or Marketing in a cloud-technology business servicing Public Sector clients.
• Experience of working successfully on Bids and Tenders.
• Proficiency using Microsoft Office tools.
• Experience using CRM platforms such as HubSpot, Sales Force, Gong, etc.

Being part of this business, with such high-growth potential, represents a terrific opportunity to both enhance your career and reap the financial rewards that success delivers. A highly competitive base salary is coupled with a progressive and uncapped incentive plan, which rewards both successfully retaining and growing business relationships with our customers.

Benefits include:

• Company Pension - 4% Employee contribution.
• 22 days holiday Balance + UK Bank Holidays - with increased annual leave based on length of service.
• Life Assurance – 4x Annual Salary.
• Optional Health Insurance – Bupa.
• Optional Health Cash Plan – Health Shield.
• We work a 9-day fortnight – every other Friday off.
• £1,000 payment after 10 years service.
• Bike to Work Scheme.
• Season Ticket Commuter Loan.
• Charities Trust – Donations to charities pre tax.