At a Glance
- Tasks: Lead a vibrant front desk team and create unforgettable guest experiences.
- Company: Join TRIBE, a modern hotel redefining hospitality for a new generation.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Join a community that embraces creativity and collaboration.
- Why this job: Be part of a fun, authentic team that values your unique contributions.
- Qualifications: Previous experience in hospitality and a passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
We’re on the lookout for a Receptionist Supervisor to become part of our TRIBE community as we continue to make waves in London. Our first TRIBE hotel launched in summer 2022, and we’re redefining what hospitality looks like for a new generation of travellers. TRIBE’s unapologetically modern design creates spaces that are vibrant, functional, and fun, delivering a high-end experience at a fair price.
We are looking for someone curious, caring, and conscious. Your attitude will help shape the TRIBE experience, defined by authenticity and an obsession with making life seamless and stress-free for our guests. You’ll play a key role in creating moments that feel effortless yet unforgettable.
What you’ll do:
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach the front desk team.
- Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
- Cross-check all billing instructions are correctly updated.
- Ensure all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Ensure Accor All members are recognised and points added to their accounts.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are always maintained, with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Takes responsibility in the absence of the Guest Service Manager/AFOM.
- Ensure the Reception desk is clean, tidy and presentable at all times.
- You will be a member of the hotel’s crisis and fire teams.
What we are looking for:
- It’s all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you’d want to stop and chat to.
- Prior experience in a similar role is essential for this opportunity.
- You’re looking for a place where you can be you.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You have experience of Micros Fidelio Opera.
- You’re up for doing things differently and trying (almost) everything once.
Receptionist Supervisor (F/M/X) employer: TRIBE Hotels
At TRIBE, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to thrive. As a Receptionist Supervisor in our newly launched London hotel, you'll enjoy competitive benefits, opportunities for personal and professional growth, and the chance to be part of a dynamic community that values authenticity and creativity. Join us in redefining hospitality for a new generation and make a meaningful impact on our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Supervisor (F/M/X)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their TRIBE.
✨Tip Number 2
Practice your people skills! As a Receptionist Supervisor, you'll be the face of the hotel. Role-play common scenarios with friends or family to get comfortable handling guest requests and resolving issues on the spot. The more relaxed you are, the better you'll connect with the interviewers.
✨Tip Number 3
Don’t forget to highlight your past experiences! Share specific examples of how you've maintained a positive attitude during challenging situations or how you've trained and motivated your team. This will demonstrate your leadership skills and passion for hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the TRIBE community. We can’t wait to see your application!
We think you need these skills to ace Receptionist Supervisor (F/M/X)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with others.
Tailor Your Experience:Make sure to highlight your relevant experience in similar roles. We’re looking for someone who’s been in the trenches of hospitality, so share those stories that showcase your skills and attitude!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff—your qualifications and what makes you a great fit for our TRIBE.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at TRIBE Hotels
✨Show Your Hospitality Passion
Make sure to express your genuine passion for hospitality during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles. This will show that you align with TRIBE's values and are ready to contribute positively to their community.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenges in past positions. Think of a few scenarios where you maintained a positive attitude while resolving issues. This will highlight your ability to stay calm under pressure, which is crucial for a Receptionist Supervisor.
✨Know the Standard Operating Procedures
Familiarise yourself with standard operating procedures relevant to front desk operations. Be ready to discuss how you would ensure adherence to these procedures while supervising your team. This shows that you understand the importance of consistency in delivering high-end guest experiences.
✨Be Ready to Collaborate
TRIBE values teamwork, so be prepared to talk about your experience working with different teams. Share examples of how you've collaborated with others to enhance guest satisfaction. This will demonstrate your ability to work well within the hotel's community and contribute to a seamless experience for guests.
