Night Hotel Receptionist

We are looking for a Hotel Night Receptionist to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022. Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high‑end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.

What you’ll do:

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
• Deal with in‑house guests’ requests, recording all feedback as per our standard operating procedures.
• Responsible for ensuring the accuracy of guest credit, billing and financial transactions.
• Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
• Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
• Ensures all guests are quoted the correct rate as per the selling strategy and website.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.
• Report any maintenance issues to the correct department and check to ensure the work has been completed.
• Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
• Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
• Ensure the Reception desk is clean, tidy and presentable at all times.

What we are looking for:

• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
• Previous hotel (or similar) experience is great, but it's not a must‑have for us - if you're eager to learn we can teach you what you need to know.
• You’re looking for a place where you can be you.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You have experience of Micros Fidelio Opera.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You are a natural at leading and managing a team, someone who creates a tight‑knit community thanks to a hands‑on management style and enthusiasm.
• You are a born optimist, who always puts our guests, colleagues, and communities first.
• You are your authentic self.
• You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.

What's in it for you:

• The opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative, fast‑growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package and plenty of opportunity for development.

We look forward to welcoming you to our TRIBE!