At a Glance
- Tasks: Lead the front desk team and create unforgettable guest experiences.
- Company: Join TRIBE, a modern hotel redefining hospitality for a new generation.
- Benefits: Competitive pay, vibrant work environment, and opportunities for personal growth.
- Other info: Fun, collaborative atmosphere with room for innovation and personal expression.
- Why this job: Be part of a dynamic team that values authenticity and creativity.
- Qualifications: Experience in hospitality and a passion for making guests feel special.
The predicted salary is between 24000 - 30000 £ per year.
We’re on the lookout for a Receptionist Supervisor to become part of our TRIBE community as we continue to make waves in London. Our first TRIBE hotel launched in summer 2022, and we’re redefining what hospitality looks like for a new generation of travellers. TRIBE’s unapologetically modern design, where mainstream style meets bold, bespoke pieces. We create spaces that are vibrant, functional, and fun delivering a high‑end experience at a fair price. “Everything you need, nothing you don’t.”
We are looking for someone curious, caring, and conscious. Your attitude will help shape the TRIBE experience, defined by authenticity and an obsession with making life seamless and stress‑free for our guests. You’ll play a key role in creating moments that feel effortless yet unforgettable.
What you’ll do:
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach the front desk team.
- Deal with in‑house guests’ requests, recording all feedback as per our standard operating procedures.
- Cross‑check all billing instructions are correctly updated.
- Ensure all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Ensure Accor All members are recognised and points added to their accounts.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are always maintained, with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Takes responsibility in the absence of the Guest Service Manager/ AFOM.
- Ensure the Reception desk is clean, tidy and presentable at all times.
- You will be a member of the hotel’s crisis and fire teams.
What we are looking for:
- It’s all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you’d want to stop and chat to.
- Prior experience in a similar role is essential for this opportunity.
- You’re looking for a place where you can be you.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You have experience of Micros Fidelio Opera.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
Receptionist Supervisor (F/M/X) in London employer: TRIBE Hotels
At TRIBE, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to thrive. As a Receptionist Supervisor in our newly launched London hotel, you'll enjoy competitive benefits, opportunities for personal and professional growth, and the chance to be part of a dynamic community that values authenticity and creativity. Join us in redefining hospitality for a new generation and make a meaningful impact on our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Supervisor (F/M/X) in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Show up in person! If you’re eyeing a specific hotel, pop in and ask to speak with the manager. A friendly chat can leave a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how your experience aligns with the TRIBE values. We want to see your passion for hospitality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Receptionist Supervisor (F/M/X) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with others.
Tailor Your Application:Make sure to tailor your application to the Receptionist Supervisor role. Highlight your relevant experience and skills that align with our TRIBE values, like being curious, caring, and conscious.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at TRIBE Hotels
✨Know Your TRIBE
Before the interview, dive into what makes TRIBE unique. Familiarise yourself with their modern design and hospitality approach. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your People Skills
As a Receptionist Supervisor, your attitude is key. Prepare examples of how you've maintained a positive atmosphere in previous roles, especially when faced with challenges. Highlight your ability to connect with guests and team members alike.
✨Be Ready to Discuss Procedures
Brush up on standard operating procedures relevant to front desk operations. Be prepared to discuss how you’ve supervised teams and ensured adherence to these procedures in past roles. This shows you’re ready to hit the ground running.
✨Bring Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories that reflect your passion for creating memorable experiences for guests. This will resonate well with the interviewers and demonstrate that you’re a great fit for their team.
