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- Tasks: Lead the Front Office team to create unforgettable guest experiences at TRIBE Hotels.
- Company: Join a bold and modern hotel brand shaking up the London hospitality scene.
- Benefits: Competitive salary, growth opportunities, and a fun, supportive work environment.
- Why this job: Be part of an innovative team redefining hospitality for a new generation of travellers.
- Qualifications: Experience in hospitality and a passion for creating memorable guest interactions.
- Other info: Embrace creativity and challenge the norm in a dynamic, international setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Hotel Guest Service Manager role at TRIBE Hotels.
About the Company
We launched our first TRIBE Hotel into the London market in the summer of 2022. Conceived for a new type of traveller, itâs an unapologetically modern designed hotel that confidently mixes mainstream style with bespoke eyeâcatching and iconic pieces. The result is a bold, fun place for a highâend experience at a fair price â a place that gives everything you need and nothing you donât. We are looking for someone curious, caring, and conscious to play a crucial part in curating the TRIBE experience, defined through authenticity and an obsession with making everything seamless and functional.
Job Description
What youâll do:
- Support the running of our dayâtoâday Front Office, leading and inspiring receptionists to create a memorable, effortless TRIBE experience for guestsâfrom arrival through checkout.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences and comfortable turning to you with questions.
- Contribute to our business success by ensuring the right rates are used, managing overbooking levels, and working with the team to maintain full and happy occupancy.
- Make sure everything runs smoothly and looks sharp, working with the team to find solutions to any hiccups.
Qualifications
- Hotel or leisure related experience in a similar role.
- Familiarity with Opera or similar frontâdesk operating system and an understanding of GDS is a big advantage.
- Passion for hospitality â whether thatâs a drink, a meal, an event or a bed for the night.
- Positive impact on guests and colleagues, leaving a memorable experience.
- Teamâfirst mindset, no ego, helping the team.
- Willingness to do things differently and try almost everything once.
- Enjoys working hard, supporting each other, and having fun along the way.
- Natural leadership and handsâon management style building a tightâknit community.
- Optimistic, putting guests, colleagues and communities first.
- Authentic selfâexpression.
- Courageous entrepreneur ready to explore and experiment without fear.
Whatâs In It For You:
- The opportunity to head up an exciting hospitality concept new to the London market.
- Join an innovative, fastâgrowing, international group committed to building new hotels and a global brand.
- Chance to challenge the norm in a creative and rewarding environment.
- Become part of a team passionate about creating great hospitality experiences.
- A competitive package and plenty of opportunity for development.
We look forward to welcoming you to the TRIBE!
Hotel Guest Service Manager in London employer: TRIBE Hotels
Contact Detail:
TRIBE Hotels Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Hotel Guest Service Manager in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role thatâs perfect for you.
â¨Tip Number 2
Prepare for those interviews by researching TRIBE Hotels and their unique approach to hospitality. Show them youâre not just another candidate; youâre genuinely excited about what they do and how you can contribute to their vision.
â¨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where youâve inspired a team or solved a problem. This will help you shine during interviews, especially since theyâre looking for someone who can lead by example.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining the TRIBE and ready to be part of something exciting.
We think you need these skills to ace Hotel Guest Service Manager in London
Some tips for your application đŤĄ
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and how you've made a positive impact on guests in the past.
Tailor Your Application: Make sure to customise your CV and cover letter for the Hotel Guest Service Manager role. Use keywords from the job description to show that you understand what TRIBE Hotels is all about and how you fit into their vision.
Highlight Your Leadership Skills: Since this role involves leading a team, be sure to showcase your leadership experience. Talk about how you've motivated and supported your team in previous roles, and how you can bring that same energy to TRIBE.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. Itâs the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at TRIBE Hotels
â¨Know the TRIBE Vibe
Before your interview, dive deep into what makes TRIBE Hotels unique. Familiarise yourself with their modern design and commitment to a seamless guest experience. This will help you connect your own values and experiences to the company's ethos during the conversation.
â¨Showcase Your Leadership Style
As a Hotel Guest Service Manager, you'll need to inspire your team. Prepare examples of how you've led teams in the past, focusing on how you motivated them and created a positive environment. Be ready to discuss your hands-on management style and how it aligns with TRIBE's community-focused approach.
â¨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled challenges in a hospitality setting. Whether it's managing overbookings or ensuring smooth operations, be prepared to share these stories. Highlight your ability to find solutions quickly and keep everything running smoothly.
â¨Emphasise Your Passion for Hospitality
TRIBE is looking for someone who genuinely loves the hospitality industry. Share your enthusiasm for creating memorable experiences for guests and how youâve positively impacted both guests and colleagues in previous roles. Let your authentic self shine through!
