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- Tasks: Lead the Front Office team to create unforgettable guest experiences at TRIBE Hotels.
- Company: Join a bold and modern hotel brand shaking up the London hospitality scene.
- Benefits: Competitive salary, growth opportunities, and a fun, creative work environment.
- Why this job: Be part of an innovative team redefining hospitality for a new generation of travellers.
- Qualifications: Experience in hospitality and a passion for creating memorable guest interactions.
- Other info: Embrace a hands-on leadership style in a supportive, team-first culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Hotel Guest Service Manager role at TRIBE Hotels.
About the Company
We launched our first TRIBE Hotel into the London market in the summer of 2022. Conceived for a new type of traveller, it’s an unapologetically modern designed hotel that confidently mixes mainstream style with bespoke eye‑catching and iconic pieces. The result is a bold, fun place for a high‑end experience at a fair price – a place that gives everything you need and nothing you don’t. We are looking for someone curious, caring, and conscious to play a crucial part in curating the TRIBE experience, defined through authenticity and an obsession with making everything seamless and functional.
Job Description
What you’ll do…
- Support the running of our day‑to‑day Front Office, leading and inspiring receptionists to create a memorable, effortless TRIBE experience for guests—from arrival through checkout.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences and comfortable turning to you with questions.
- Contribute to our business success by ensuring the right rates are used, managing overbooking levels, and working with the team to maintain full and happy occupancy.
- Make sure everything runs smoothly and looks sharp, working with the team to find solutions to any hiccups.
Qualifications
- Hotel or leisure related experience in a similar role.
- Familiarity with Opera or similar front‑desk operating system and an understanding of GDS is a big advantage.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- Positive impact on guests and colleagues, leaving a memorable experience.
- Team‑first mindset, no ego, helping the team.
- Willingness to do things differently and try almost everything once.
- Enjoys working hard, supporting each other, and having fun along the way.
- Natural leadership and hands‑on management style building a tight‑knit community.
- Optimistic, putting guests, colleagues and communities first.
- Authentic self‑expression.
- Courageous entrepreneur ready to explore and experiment without fear.
What’s In It For You…
- The opportunity to head up an exciting hospitality concept new to the London market.
- Join an innovative, fast‑growing, international group committed to building new hotels and a global brand.
- Chance to challenge the norm in a creative and rewarding environment.
- Become part of a team passionate about creating great hospitality experiences.
- A competitive package and plenty of opportunity for development.
We look forward to welcoming you to the TRIBE!
Hotel Guest Service Manager employer: TRIBE Hotels
Contact Detail:
TRIBE Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Guest Service Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out TRIBE Hotels' social media and website to see how they engage with guests and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or motivated a team. Being a Hotel Guest Service Manager means leading by example, so be ready to share how you've created memorable experiences for guests and supported your colleagues.
✨Tip Number 3
Don’t just focus on your experience; highlight your passion for hospitality! Share why you love creating seamless experiences for guests and how you can bring that enthusiasm to TRIBE Hotels. Authenticity goes a long way in making a connection during interviews.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the TRIBE. We can’t wait to see your application!
We think you need these skills to ace Hotel Guest Service Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and how you've made a positive impact on guests in the past. We want to see that you genuinely care about creating memorable experiences.
Tailor Your Application: Make sure to customise your application to fit the Hotel Guest Service Manager role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us that you’ve done your homework and are serious about joining our TRIBE!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique story and what makes you a great fit for our team. Remember, we’re looking for someone who can express themselves and connect with both guests and colleagues.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy and straightforward – just like the TRIBE experience we aim to create!
How to prepare for a job interview at TRIBE Hotels
✨Know the TRIBE Vibe
Before your interview, dive deep into what makes TRIBE Hotels unique. Familiarise yourself with their modern design and the experience they aim to create for guests. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Style
As a Hotel Guest Service Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Highlight your hands-on management style and how you empower others.
✨Be Ready to Discuss Problem-Solving
TRIBE Hotels values seamless experiences, so be prepared to discuss how you've handled hiccups in the past. Think of specific situations where you found creative solutions to challenges, whether it was managing overbookings or ensuring a smooth check-in process.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories that reflect your love for creating memorable experiences, whether it's through a great meal, an event, or simply making guests feel at home. This passion is key to fitting in with TRIBE's culture.
