At a Glance
- Tasks: Lead HR operations and enhance service delivery across the organisation.
- Company: Dynamic company focused on people and operational excellence.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a vibrant team with a commitment to continuous improvement.
- Why this job: Make a real impact on HR processes and support a high-performing team.
- Qualifications: Experience in HR service delivery and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
Our client is seeking an experienced HR Service Delivery Manager to support the day-to-day delivery of HR operations in line with the organisations people strategy. This is a pivotal role with responsibility for operational, people-focused service delivery, ensuring that HR priorities are translated into effective, practical outcomes across the business. The successful candidate will work closely with senior stakeholders to drive consistency, improve processes, and support a high-performing people function.
Accountabilities and Deliverables
- Recruitment
- Maintain a robust approval to hire process.
- Drive efficiency and consistency in hiring, interviewing, selection, referencing, and documentation to ensure clear audit trails.
- Ensure recruitment practices fully align with data protection regulations.
- Manage relationship/communication with external recruiters as required.
- Onboarding
- Work with the HR Director to develop and maintain best-practice onboarding guidance and training for managers.
- Ensure general employee onboarding content remains up to date and reflects organisational and strategic changes.
- Oversee the day-to-day probation process and ensure that relevant data is available to support assessment of hiring quality.
- Monitor the delivery and quality of role-specific onboarding and support the development and continuous improvement of an onboarding framework for other departments to use.
- At times, where there are high volumes of new starters, the role may involve planning and attending in-person onboarding sessions, including occasional travel to international offices.
- Day-to-Day HR Service Delivery
- Support HRBPs in their individual specialisms (People, L).
HR Service Delivery Manager in Stoke-on-Trent employer: Tribe Appointments Ltd
Our client is an exceptional employer, offering a dynamic work environment in Burton and London that fosters collaboration and innovation. With a strong commitment to employee development, the company provides ample growth opportunities and a supportive culture that values diversity and inclusion. Employees benefit from competitive remuneration, comprehensive onboarding processes, and the chance to make a meaningful impact on HR operations within a high-performing team.
