At a Glance
- Tasks: Lead client accounts, drive growth, and build strong relationships with C-level stakeholders.
- Company: Established MSP with a focus on transformative technology solutions and a people-first culture.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and health cash plan.
- Other info: Opportunities for career progression and community volunteering.
- Why this job: Shape your future with industry-leading training and make a real impact in tech.
- Qualifications: Proven MSP account management experience and familiarity with Microsoft technologies.
The predicted salary is between 60000 - 80000 € per year.
About My Client: My client is an established MSP turning over £74m with 300 employees who believe people and organisations can achieve anything using technology to its full potential. Their role is to help customers understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. They are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, they are dedicated to pioneering technology with Microsoft innovation. Guided by their 3 values of building relationships, customer success and passion and dedication, they are on a mission to make the company the most trusted tech partner in the UK today.
Focus of the role: We are seeking an experienced SME/C Account Director to oversee the commercial management of a portfolio of named customer accounts. You will serve as the strategic link between the company and your clients, driving value, identifying new opportunities, and expanding revenue by understanding their business needs and the Microsoft technology landscape. The role is based in the Reading office, covering territory across London, Oxfordshire, Southampton, Swindon, and Bristol. You will manage and grow a portfolio of existing clients, build consultative relationships with senior C-level stakeholders, drive profitable growth through solution-led selling, and work closely with technical and delivery teams to align solutions with client needs. You will inherit a robust client base and are expected to deepen engagement, reduce churn, and uncover new opportunities across multiple solution areas.
Responsibilities:
- Be the trusted commercial lead and single point of contact for all client account matters.
- Lead the execution of client and sector growth plans, ensuring strong visibility and ownership.
- Drive client value by building a strong pipeline, expanding into new areas, and maximizing upsell opportunities through continuous focus on value creation and strategic growth.
- Collaborate with internal teams (pre-sales, CTO office, practice specialists) to qualify and advance opportunities.
- Consistently meet all Success Framework metrics, including sales targets and pipeline goals, to achieve business objectives.
- Demonstrate strong commercial and financial acumen, including a solid grasp of contract structures, key business terms, and their impact on both the business and client organisations.
- Lead and own the end-to-end bid management process, from influencing and responding to formal procurement (FRI/FRQ/FRP) to compiling high-quality, coherent submissions by coordinating contributions across multiple functions.
- Maintain consistent, accurate sales reporting including pipeline management, forecasting, CRM data, contract renewals and actively strive to meet sales KPIs, using effective GAP analysis across monthly, quarterly, and yearly cycles to ensure targets are met or exceeded.
- Possess strong proficiency in the use of relevant business systems and tools, ensuring data integrity and leveraging these platforms for effective sales management, performance tracking, and decision-making.
Person, Skills & Experience:
- Extensive experience with proven track record in MSP account management or solution sales.
- Significant experience selling into SME business 100-500 seats.
- Maturity and gravitas to build effective relationships with C-Level decision-makers across diverse sectors, with a proven track record of managing complex, multi-stakeholder, multi-service accounts.
- Strong familiarity with Microsoft technologies (Azure, Modern Workplace, Power Platform & Data, AI, and Security & Compliance).
- Experience transitioning clients from transactional to strategic engagement models.
- Consultative, client-focused approach with clear communication and strong emotional intelligence.
- Ambitious, career-driven, resilient, adaptable, and self-motivated.
- The Coachability and aspiration to continually develop and improve.
- Prepared to invest time to attain Microsoft solution accreditations, as well as role specific competency requirements.
Why My Client? The opportunity to shape your own future with industry leading training and development, with access to their training Academy. Competitive salary with the ability to progress. 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community if it matters to you it matters to them. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more. Life assurance. Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
Account Director - IT MSP in Newtownabbey employer: Tribe Appointments Ltd
My client is an exceptional employer that prioritises the growth and well-being of its employees, offering industry-leading training and development opportunities through their dedicated Academy. With a competitive salary, generous holiday allowance, and unique benefits such as paid volunteer days and a health cash plan, they foster a supportive work culture where individuals can thrive. Located in Reading, this role provides the chance to engage with a diverse portfolio of clients across London and the South, making a meaningful impact in the technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director - IT MSP in Newtownabbey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Research your target companies thoroughly. Understand their values, recent projects, and challenges they face. This knowledge will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Director. Highlight your MSP background and how you can drive value for clients using Microsoft technologies. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace Account Director - IT MSP in Newtownabbey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in MSP account management and your familiarity with Microsoft technologies, as these are key to impressing us.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive client value and expand revenue. We love seeing quantifiable results that show how you’ve made a difference in previous roles.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build strong relationships with clients, so showing your consultative approach and emotional intelligence will set you apart from the crowd.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Tribe Appointments Ltd
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s values and mission. Familiarise yourself with their client base and the specific challenges they face in the IT Managed Services sector. This will help you demonstrate how your experience aligns with their goals and how you can contribute to building those long-lasting client relationships.
✨Showcase Your Technical Savvy
Since the role requires familiarity with Microsoft technologies, be prepared to discuss your experience with Azure, Power Platform, and other relevant tools. Bring examples of how you've successfully implemented these technologies in past roles, and be ready to explain how they can drive value for clients.
✨Demonstrate Consultative Selling Skills
Highlight your consultative approach during the interview. Share specific instances where you've identified client needs and tailored solutions accordingly. This will show that you understand the importance of a client-focused strategy and can effectively manage complex accounts.
✨Prepare for C-Level Conversations
Given the need to engage with senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've built relationships with C-level decision-makers in the past, and think about how you can leverage those experiences to deepen engagement with existing clients in this new role.
